Summary
Overview
Work History
Education
Skills
Websites
Portfolio - Website
Languages
Internships And Volunteer Work
Certificates And Training
Timeline
Generic

Ysabelle Vautour

Fredericton,Canada

Summary

Accessibility Tester with strong problem-solving skills and a focus on customer service. Founded Creating Access to drive inclusive practices and improve user experiences. Experience in Mental Health Development with Chimo Helpline. Proficient in public speaking and project management, dedicated to enhancing accessibility initiatives through teamwork.

Overview

19
19
years of professional experience

Work History

Accessibility Tester

Fable
Remote
03.2022 - Current

Founder/Director

Creating Access
Fredericton, Canada
01.2019 - Current
  • Company Overview: https://www.creatingaccess.org
  • Https://www.creatingaccess.org

Full-time Customer Care Specialist

CNIB
Fredericton, Canada
06.2013 - 01.2019

Part-time Crisis Intervener

Chimo Helpline
Fredericton, Canada
08.2017 - 11.2018

Part-time Crisis Intervener

Chimo Helpline
Fredericton, Canada
10.2006 - 09.2012

Marketing Assistant

College of Extended Learning
Fredericton, Canada
10.2006 - 09.2012

Coordinator (contract)

Collectivité ingénieuse de la Péninsule acadienne CIPA
Fredericton, Canada
08.2011 - 03.2012

Education

Bachelor of Adult Education -

University of New Brunswick
Fredericton, NB
04.2011

Bachelor of Interdisciplinary Studies - Disability Studies Major with a minor in Business Administration

University of New Brunswick
Fredericton, NB
04.2011

Bachelor in Arts - Double Major in Psychology and Religious Studies

St Thomas University
Fredericton, NB
07.2007

Skills

  • Public speaking and creative communication
  • Problem solving and critical thinking
  • Conflict resolution and negotiation
  • Leadership and team building
  • Teaching and research
  • Customer service and sales
  • Project management and product management
  • Networking
  • Documentation skills
  • Attention to detail
  • Problem solving
  • Customer service
  • Accessibility evaluation

Portfolio - Website

http://www.creatingaccess.org

Languages

  • English
  • French

Internships And Volunteer Work

  • Board member, New Brunswick Arts Board, Fredericton, NB, 2024, Present
  • Billet and Safety & Inclusion Coordinator, Fredericton Swing Dance, 2017, Present
  • Circle Member, Volunteer Circle of Support and Accountability, Fredericton, NB, 2012, 2013
  • Audience Development Intern, Beaverbrook Art Gallery, Fredericton, NB, 10/01/10, 04/01/11

Certificates And Training

  • Certificate of Peer Support Training, Universite de Moncton, 2023
  • Applied Suicide Intervention Skills Training, Lifeworks, 2023
  • Women Entrepreneurship 101, Women in Business, NB, 2021
  • Business Development Seminars, CBDC Southwest, NB, 2021
  • Catapult Arts and Business Accelerator Program, NB, 2021
  • Gender Diversity and Inclusion, Beam Diversity, NB, 2020
  • Mental Health First Aid, Mental Health Commission of Canada, 2017
  • Business Communication & Customer Service, Hadley Online, 2013
  • Emergency Preparedness Workshop for Persons with Disabilities, Moncton, 2011
  • Level 3 Workshop Apprentice Alternatives to Violence Project, 2010
  • Amplify Facilitator Training, Girls Action Foundation, 2010

Timeline

Accessibility Tester

Fable
03.2022 - Current

Founder/Director

Creating Access
01.2019 - Current

Part-time Crisis Intervener

Chimo Helpline
08.2017 - 11.2018

Full-time Customer Care Specialist

CNIB
06.2013 - 01.2019

Coordinator (contract)

Collectivité ingénieuse de la Péninsule acadienne CIPA
08.2011 - 03.2012

Part-time Crisis Intervener

Chimo Helpline
10.2006 - 09.2012

Marketing Assistant

College of Extended Learning
10.2006 - 09.2012

Bachelor of Adult Education -

University of New Brunswick

Bachelor of Interdisciplinary Studies - Disability Studies Major with a minor in Business Administration

University of New Brunswick

Bachelor in Arts - Double Major in Psychology and Religious Studies

St Thomas University

Similar Profiles

CREATE PROFILE
Ysabelle Vautour