Yrene Ramirez
North Hollywood
Summary
I am a results-driven professional with a strong background in business development, financial growth, and team loyalty. Over the years, I have developed key skills in managing operational efficiency and implementing strategies that drive sustainable growth, always prioritizing financial stability. I am deeply committed to values such as dedication, trust, and hard work, and I excel in building strong relationships while fostering a collaborative environment. My focus on financial management and long-term planning aligns with companies that prioritize reliability, growth, and community. With a proven track record of loyalty and adaptability, I am confident that I can contribute to the continued success and growth of your business.
Overview
11
11
years of professional experience
Work History
Chief of Staff
Animal Assisted Intervention for the 21st Century
01.2023 - Current
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Provided comprehensive support to the CEO, enabling them to focus on critical decision-making and leadership tasks.
Teacher’s Assistant
La Sierra University Criminal Justice
01.2023 - Current
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Lead Dispatcher
Cintas Fire Protection
03.2023 - 10.2024
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
Customer Service Representative
City-Wide Fire Protection
03.2021 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike, building strong product knowledge for informed recommendations.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Client Relations Specialist
Sand & Materials Aggregate Sales Inc.
03.2019 - 03.2021
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Championed process improvements by analyzing workflows, recommending changes, and monitoring results post implementation.
- Logged call information and solutions provided into internal database.
Office Manager
Spotlight Arts Center
01.2014 - 05.2018
- Handled sensitive information for this non-profit with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Law Enforcement Dogs For The 21st Century Program -
La Sierra University Criminal Justice
Corona, CASkills
- Influencing skills
- Meeting facilitation
- Collaborative mindset
- Ethical leadership
- Diversity and inclusion
- Critical thinking
- Company representation
- Quickbooks
- Data entry
- Teamwork and collaboration
- Spanish-speaking
- Photography
- Videography
- Social media content creation
Timeline
Lead Dispatcher
Cintas Fire Protection
03.2023 - 10.2024
Chief of Staff
Animal Assisted Intervention for the 21st Century
01.2023 - Current
Teacher’s Assistant
La Sierra University Criminal Justice
01.2023 - Current
Customer Service Representative
City-Wide Fire Protection
03.2021 - 03.2023
Client Relations Specialist
Sand & Materials Aggregate Sales Inc.
03.2019 - 03.2021
Office Manager
Spotlight Arts Center
01.2014 - 05.2018
Law Enforcement Dogs For The 21st Century Program -
La Sierra University Criminal Justice
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