Yovana Zubac
Kitchener,ON
Summary
Dynamic Property Manager at Campus Living Centres with expertise in policy compliance and community engagement. Proven track record in crisis management and tenant relations, fostering inclusive environments. Skilled in budget oversight and mediation, successfully enhancing tenant satisfaction and operational efficiency. Committed to anti-oppression practices, ensuring equitable support for all residents.
Overview
3
3
years of professional experience
Work History
Property Manager
Campus Living Centres
12.2023 - 08.2025
- Supervised a diverse team including maintenance supervisors, resident advisors, and resident service representatives, ensuring compliance with tenant rights, housing policies, and safety regulations.
- Oversee all aspects of lease management, financial oversight, and budget monitoring, ensuring effective allocation of resources to maintain tenant stability.
- Facilitate tenant engagement programs to foster a sense of community, ensuring an inclusive and equitable residential experience.
- Conduct policy compliance and emergency preparedness safety reviews with staff, aligning with regulatory standards and best practices in housing operations, including OHSA, WHMIS, RTA, and AODA.
- Mediate tenant disputes, including roommate conflict resolution, ensuring a positive living experience and strong community culture.
- Coordinate vendor contracts and facility maintenance to ensure compliance with housing quality and accessibility standards.
Safer Space Volunteer
Women and Gender Equity Network (WGEN), McMaster University
10.2024 - 01.2025
- Provided peer support and advocacy within an anti-oppressive, anti-racist, and equity-driven framework, ensuring marginalized students receive culturally sensitive support.
- Advocated for educational initiatives on accessibility barriers, safety, and community building for women and gender-diverse individuals.
- Completed extensive peer-support training, focused on an anti-oppressive approach to communicating with students with various traumas and backgrounds.
Sales and Service Coordinator
COBS Bread Bakery
01.2023 - 05.2023
- Produced seasonal campaigns that align with customer needs, setting base targets and conducting cost-benefit analysis to measure success. Kept up to date with seasonal campaigns and offerings by pushing campaign products and providing samples.
- Provided high quality customer service, giving recommendations and suggestions while anticipating customer needs.
- Meticulously handled POS system transactions including credit, cash, and refunds to ensure accurate cash flow.
- Swiftly and gently addressed customer concerns
- Worked with my team to maintain smooth operations and high standards of customer service during high-volume periods.
- Maintained clean and organized storefront and workstations by routinely sweeping, mopping, replenishing supplies, and disposing of garbage.
- Supported the opening and closing of each shift demonstrating leadership and punctuality.
Education
Bachelor of Science - Honours Life Sciences
McMaster University
Hamilton05-2025
Skills
- Policy & Compliance
- Program Development
- Community Engagement
- Supervision & Leadership
- Budget & FInancial Oversight
- Tenant Relations
- Crisis Management
- Emergency Preparedness
- Leasing and Sales
- Mediation & Conflict Resolution
- Anti-Racism, Anti-Oppression & Equity-Driven Practices
- Facilitation & Training
Languages
French
Native or Bilingual
English
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Safer Space Volunteer
Women and Gender Equity Network (WGEN), McMaster University
10.2024 - 01.2025
Property Manager
Campus Living Centres
12.2023 - 08.2025
Sales and Service Coordinator
COBS Bread Bakery
01.2023 - 05.2023
Bachelor of Science - Honours Life Sciences
McMaster University