Yovana Deyanov
Chilliwack,BC
Summary
A dedicated and results-oriented professional with a proven track record in providing high-level administrative support. Possesses excellent organizational skills, attention to detail, and a proactive approach to managing tasks. Demonstrates strong interpersonal and communication abilities while maintaining a positive and supportive demeanor. A driven individual with a proactive mindset, ready to make significant contributions to the team's success.
Overview
6
6
years of professional experience
Work History
Self-employed Executive, Life Insurance Specialist
Globe Life
01.2023 - Current
- Increased policyholder satisfaction by providing comprehensive and personalized life insurance solutions.
- Expanded client base through effective networking and relationship building with potential customers.
- Enhanced company reputation by delivering exceptional customer service and support to existing clients.
- Streamlined application processes, improving efficiency and reducing processing times for new policies.
- Educated clients on various life insurance products, enabling informed decision-making and tailored coverage options.
- Analyzed clients'' needs and financial goals, recommending suitable life insurance policies accordingly.
- Mentored new agents, sharing expertise and fostering a collaborative work environment for team success.
- Resolved customer inquiries promptly, ensuring positive experiences and maintaining client retention rates.
- Navigated complex policy requirements to provide accurate information to both clients and colleagues consistently.
- Participated in ongoing professional development, staying current on industry trends and best practices.
- Conducted timely follow-ups with prospective clients to capitalize on sales opportunities and drive revenue growth.
Office Assistant
California Closets Vancouver
10.2017 - 02.2018
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Coordinated office events that promoted team cohesion and boosted overall morale among employees.
- Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Coordinated and scheduled meetings and appointments.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Education
No Degree - Life License Qualification Program
BC Council
Vancouver, BC01.2023
No Degree - Business Administration
Sprott Shaw College
New Westminster, BC08.2017
Skills
- Underwriting expertise
- Attention to detail
- Problem-solving abilities
- Financial planning
- Professionalism
- Active listening
- Data analysis
- Time management
- Estate planning
- Technical aptitude
- Regulatory compliance
- Computer literacy
- Client relationship management
- Sales proficiency
- Interpersonal skills
- Client Retention
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Hungarian
Elementary
Spanish
Elementary
Timeline
Self-employed Executive, Life Insurance Specialist
Globe Life
01.2023 - Current
Office Assistant
California Closets Vancouver
10.2017 - 02.2018
No Degree - Life License Qualification Program
BC Council
No Degree - Business Administration
Sprott Shaw College
Similar Profiles
Colten BuschjostColten Buschjost
Insurance Sales Agent at Globe LifeInsurance Sales Agent at Globe Life
Zachary DentonZachary Denton
QAC Senior Specialist at Globe LifeQAC Senior Specialist at Globe Life
Mateo ValdezMateo Valdez
Life Insurance Agent at Globe LifeLife Insurance Agent at Globe Life