Youssif Attia
Santa Ana
Summary
Dedicated and versatile professional with extensive experience in retail management and customer service. Demonstrated ability to manage multiple tasks effectively while maintaining high customer satisfaction. Strong technical skills complemented by a passion for the automotive industry, particularly BMW, and eager to bring a proactive, team-oriented approach to a new career in automotive sales. Committed to continuous improvement and delivering exceptional service in all endeavors.
Overview
5
5
years of professional experience
Work History
Liquor Store Manager
Liquor Store Manager
06.2023 - Current
- Promoted to manager due to demonstrated leadership, operational expertise, and strong customer service performance.
- Oversaw daily store operations across multiple locations, including staff supervision, inventory management, and customer relations.
- Managed financial responsibilities such as purchasing, banking, cash handling, and accurate financial reporting.
- Coordinated and optimized inventory levels based on trend analysis, seasonal demand, and monthly inventory audits.
- Trained and led team members on best practices for customer service, sales techniques, and regulatory compliance.
- Handled licensing authority communications, health inspections, and vendor negotiations to maintain store compliance and efficiency.
- Created marketing and promotional strategies, including organizing merchandise displays and engaging social media content (Instagram and TikTok).
- Prepared weekly schedules and adjusted staffing levels to meet changing business demands.
- Delivered high standards of customer service both in-store and online, promptly resolving issues, and fostering repeat business.
- Achieved consistent sales growth and customer satisfaction through proactive leadership and effective sales strategies.
IT Hardware Technician
Tech Deal LLC
02.2023 - 11.2023
- Expertly refurbished laptops and computers, performing full disassembly, reassembly, rigorous quality checks, and addressing user needs.
- Applied strong technical skills in data security and hardware upgrades, ensuring customer satisfaction.
- Collaborated with a technical team to streamline repair processes and deliver consistent, high-quality results.
- Created detailed reports about any malfunctions that occurred during maintenance operations.
- Performed system upgrades by installing new components and replacing outdated ones.
- Diagnosed hardware issues in various IT equipment for timely repairs.
- Maintained positive working relationships with fellow staff and management.
Assistant Manager
KPS Fuel Economy
Costa Mesa
10.2021 - 02.2023
- Managed fuel logistics, including meeting deliveries, signing paperwork, and maintaining fuel pumps.
- Conducted routine pump maintenance and assisted mechanics in the garage, leveraging prior mechanical experience.
- Ensured smooth daily operations, from financial reconciliations to customer service, earning outstanding customer ratings.
- Trained and supervised staff to enhance customer service quality.
- Maintained up-to-date knowledge of company products and services.
- Assisted customers with fuel purchases and provided product information.
- Operated cash register and handled customer transactions efficiently.
Pharmacy Lead Driver
HomeCare Rx
11.2020 - 04.2022
- Oversaw delivery logistics and coordinated multiple drivers, ensuring timely and accurate medication deliveries.
- Trusted as a lead driver, handling critical deliveries and providing exceptional service to clients.
- Maintained detailed records and ensured compliance with company standards.
Education
High School Diploma -
El Manara Private School
Dubai 06-2019
Associate of Science - Astronautical Engineering
Orange Coast College
Costa Mesa, CASkills
- Executive team leadership
- Customer service excellence
- Automotive sales knowledge
- Social media management
- Inventory control
- Verbal communication
- Problem solving
- Time management
- Technical proficiency
- Role adaptability
- Financial reporting
- Customer engagement
- Sales strategy
- Regulatory compliance
- Relationship management
- Bilingual sales representative
Languages
English
Full Professional
Arabic
Native/ Bilingual
Spanish
Limited
Timeline
Liquor Store Manager
Liquor Store Manager
06.2023 - Current
IT Hardware Technician
Tech Deal LLC
02.2023 - 11.2023
Assistant Manager
KPS Fuel Economy
10.2021 - 02.2023
Pharmacy Lead Driver
HomeCare Rx
11.2020 - 04.2022
High School Diploma -
El Manara Private School
Associate of Science - Astronautical Engineering
Orange Coast College