Youssef Taha
Montreal,QC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Fingerprinting Technician
IDforce
Montreal, QC
02.2022 - 01.2024
- Verified identity documents presented by customers to ensure accuracy prior to taking fingerprints.
- Troubleshot technical issues related to fingerprint scanning hardware or software programs.
- Collaborated with colleagues to develop strategies for improving workflow processes within the department.
- Prepared reports on collected information for submission to appropriate agencies or individuals.
Manager, Sales and Customer Support
PardonDirect
Montreal, QC
01.2021 - 12.2022
- Utilized CRM software tools to track progress of each sale cycle stage.
- Generated new sales leads through cold calling and networking activities.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Maintained an up-to-date knowledge of company products and services.
Education
High School Diploma -
Ecole Secondaire St-Luc
Montreal, QC06-2021
Skills
- Customer Service
- Issue Resolution
- Document Preparation
- Tech-Savvy
- Multitasking and Organization
- Customer Interaction
Affiliations
- Sport
- Travel
- Learning new languages
- Music
Languages
French
Native/ Bilingual
English
Full Professional
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Fingerprinting Technician
IDforce
02.2022 - 01.2024
Manager, Sales and Customer Support
PardonDirect
01.2021 - 12.2022
High School Diploma -
Ecole Secondaire St-Luc
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