Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Youssef Ouhlale

San Francisco

Summary

Dynamic General Manager with a proven track record at Bonnies Inn, excelling in budgeting and operational strategy. Expert in enhancing customer satisfaction and driving revenue growth through innovative marketing strategies. Strong leader skilled in compliance management and fostering team collaboration, consistently achieving operational efficiency and cost savings.

Overview

17
17
years of professional experience

Work History

General Manager

Bonnies Inn
San Francisco
07.2020 - Current
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.

Assistant General Manager

Prospect Airport Services
San Francisco
02.2017 - 06.2020
  • Developed marketing plans to promote products or services offered by the company.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Implemented safety protocols to protect both customers and employees from potential hazards.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Ensured compliance with company policies, procedures, and regulations.
  • Communicated regularly with suppliers regarding product delivery timelines, pricing information.
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Initiated cost-saving measures to optimize operational expenses and increase profitability.
  • Developed and maintained relationships with suppliers, vendors, and community partners.
  • Monitored competitor activity and market trends to stay competitive.

Senior Manager

Airport Hotel Casablanca
Casa Blanca
02.2008 - 03.2014
  • Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
  • Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
  • Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Directed cross-functional teams in developing innovative solutions to complex problems.
  • Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
  • Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Evaluated individual and team business performance and identified opportunities for improvement.

Education

Bachelor of Science -

Hassan II
University Ain Chok
07-2006

Some College (No Degree) - Front End Developper

Codify Academy
San Francisco, CA

Skills

  • Budgeting
  • Financial analysis
  • Operational strategy
  • Marketing strategy
  • Compliance management
  • Customer relationship management

Languages

French
Professional
Spanish
Professional
Arabic
Professional
German
Professional

Timeline

General Manager

Bonnies Inn
07.2020 - Current

Assistant General Manager

Prospect Airport Services
02.2017 - 06.2020

Senior Manager

Airport Hotel Casablanca
02.2008 - 03.2014

Bachelor of Science -

Hassan II

Some College (No Degree) - Front End Developper

Codify Academy

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Youssef Ouhlale