Youssef Khouyyi
Ottawa,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Security Guard
Commissionaires
80 Wellington, ON
06.2024 - Current
- Performed regular patrols and door checks to ensure facility security and operational integrity.
- Controlled building access by verifying visitors, authorizing entry, and preventing unauthorized access.
- Identified and reported safety hazards (e.g., leaks, faulty equipment) while taking proactive steps to prevent incidents.
- Maintained detailed logs of inspections, incidents, and visitor activity to support compliance and accountability.
- Served as first point of contact for safety and security issues, ensuring a secure environment for staff and visitors.
Bilingual Customer Service Representative
Bell
Ottawa, ON
12.2023 - 06.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
Work From Home Agent
TD Bank
Ottawa, ON
05.2023 - 10.2023
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
Sales Associate
Boathouse
Ottawa, ON
09.2021 - 01.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Deli Clerk
Real Canadian Superstore
Ottawa
02.2021 - 08.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School -
Notre Dame Catholic High School
Carleton Place, ON06.2023
Skills
- Problem-Solving
- Fluent Bilingualism
- Multitasking
- Organizational Skills
Languages
English
Full Professional
Arabic
Full Professional
French
Full Professional
Timeline
Security Guard
Commissionaires
06.2024 - Current
Bilingual Customer Service Representative
Bell
12.2023 - 06.2024
Work From Home Agent
TD Bank
05.2023 - 10.2023
Sales Associate
Boathouse
09.2021 - 01.2022
Deli Clerk
Real Canadian Superstore
02.2021 - 08.2021
High School -
Notre Dame Catholic High School