Youssef Khaled
Graduate Student
Toronto,ON
Summary
Recent Bachelor of Commerce graduate with a major in Economics and Management Science from Toronto Metropolitan University (TMU). Eager to leverage my strong analytical, trend forecasting, data modeling, and process improvement skills to contribute as an Operations Analyst at TD Bank. Proven ability to work collaboratively, manage projects, and drive efficiency in dynamic environments.
Overview
2
2
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Member
TMU Business Consulting Group
02.2025 - 05.2027
- Collaborated with a team to provide consulting services for small businesses in the local community, focusing on process optimization and strategic planning.
- Conducted market analysis and presented recommendations for operational improvements, resulting in better customer satisfaction scores.
Operations Analyst Intern
The Canada Life Assurance Company
02.2025 - Current
- Supported the optimization of campus operations by analyzing student usage trends and suggesting improvements to resource allocation.
- Assisted in building and refining data models for better forecasting of student service demands, improving resource planning by 15%.
- Conducted process improvement reviews that resulted in a 10% reduction in operational inefficiencies.
- Collaborated with cross-functional teams to streamline communication and improve service delivery to over 5,000 students.
Education
MBA - Data Analytics
Toronto Metropolitan University
Toronto, ON 05.2031 - 05.2031
Bachelor of Commerce - Business Management
Toronto Metropolitan University
Toronto, ON 05.2001 -
Skills
- Data Management & Validation: Maintained critical data flows and ensured accurate entry, reconciliation, and reporting of client data, contributing to efficient day-to-day operations
- Client Onboarding & Account Setup: Reviewed and validated client onboarding approvals, ensuring accurate client and account setups in internal systems, meeting project deadlines
- Cross-Functional Collaboration:Collaborated with front-office teams and senior leadership to align operations with strategic goals and ensure timely client reporting
- Process Improvement: Identified opportunities to enhance data accuracy and operational effectiveness, driving automation solutions and contributing to risk mitigation strategies
- Risk Management: Assisted in identifying and resolving operational risks through detailed data analysis and troubleshooting, minimizing reputational, financial, and regulatory risks
Certification
Tableau Data Visualization
Timeline
MBA - Data Analytics
Toronto Metropolitan University
05.2031 - 05.2031
Introduction to Financial Accounting (Coursera)
03-2028
Data Analysis for Decision-Making (Coursera)
11-2027
Tableau Data Visualization
04-2027
Member
TMU Business Consulting Group
02.2025 - 05.2027
Operations Analyst Intern
The Canada Life Assurance Company
02.2025 - Current
Bachelor of Commerce - Business Management
Toronto Metropolitan University
05.2001 -
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