Youssef El Yamine
Toronto
Summary
Accomplished professional with a proven track record in security and customer service, notably with AAI . INC. Excelled in surveillance monitoring and critical thinking, enhancing safety and client satisfaction. Demonstrated ability to mentor teams and improve interdepartmental coordination, significantly reducing risk and optimizing emergency response protocols.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Escort Security Services
AAI . INC
05.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Accompanying visitors,employees , or contractors through restricted areas , ensuring they follow proper security procedures.
- Verifying identification and checking for authorized access to specific areas.
Customer Service Representative
Canada Pardon Services
03.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Access Control Officer
ASP .INC
02.2019 - 10.2025
- Collaborated closely with team members during shift changes ensuring seamless transitions between shifts for optimal coverage.
- Conducted surveillance operations using CCTV systems, ensuring real-time monitoring for potential threats or breaches in security protocol.
- Mentored new Access Control Officers on best practices within the field, fostering a culture of continuous improvement.
- Decreased risk of theft or damage to property by conducting thorough screenings of visitors, packages, and vehicles entering the facility.
- Maintained accurate records of daily activities, incidents, and keyholder information in accordance with company policies and procedures.
- Ensured compliance with safety regulations through thorough inspections of access points and security equipment.
- Enhanced security by monitoring and controlling access to facilities.
Emergency Services Officer
Securitas ( Bombardier Pearson Airport )
09.2024 - 02.2025
- Minimized property damage by quickly assessing risks and implementing preventive measures during hazardous incidents.
- Collaborated with local law enforcement agencies to improve interdepartmental coordination during crisis situations.
- Oversaw recruitment, orientation and performance evaluations of employees.
- Monitored implementation and success of protocols and programs.
Education
High School Diploma -
Mckinley
Washington . DC08-2005
Skills
- Customer service
- Emergency vehicle driving
- Surveillance monitoring
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Badge issuance
- Microsoft Excel
- Alarm response
- CCTV monitoring
- Client relations
- Microsoft outlook
- Incident reporting
- Site access control
- Microsoft PowerPoint
- Booking procedures
- Safety reviews
- Incident investigation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Languages
French
Full Professional
English
Full Professional
Arabic
Native or Bilingual
Russian
Limited Working
Certification
- First Aid Certification
- [State] Driver's License
- CPR/AED Certification
- ServSafe Food Handler's Certification
- OSHA Certified
- Google IT Support Professional Certificate
Timeline
Emergency Services Officer
Securitas ( Bombardier Pearson Airport )
09.2024 - 02.2025
Escort Security Services
AAI . INC
05.2022 - Current
Access Control Officer
ASP .INC
02.2019 - 10.2025
Customer Service Representative
Canada Pardon Services
03.2018 - Current
High School Diploma -
Mckinley
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