Youssef El Mustapha
Edmonton,AB
Summary
Motivated Barber familiar with properly maintaining equipment and supplies. Desiring to further develop acquired skills while working for expanding company. Reliable Barber focused on providing fast, friendly and knowledgeable service. Solid, loyal clientele built through years of friendly, reliable hair cuts and style. Current on latest trends in men's hair fashions, beard trims and specialty shaves.
Overview
6
6
years of professional experience
Work History
Barber
Canada School Of Barbering
12.2023 - 04.2024
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Styled hair according to customer preferences.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Consistently received positive performance reviews from guests.
- Consulted with clients to assess personal style preferences and unique needs.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Expanded clientele reach by offering unique services such as beard trims, hot towel shaves, and facial grooming treatments.
Licensed Dispensing Optician
Skyview Eye Clinic
05.2018 - 12.2023
- I served as a manager at Skyview Eye Clinic from 2021 until December 2023.
- Educated patients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses.
- Promoted eye health awareness among clients through informative conversations about preventative measures.
- Resolved customer complaints efficiently, demonstrating empathy and understanding while maintaining professionalism at all times.
- Conducted quality control checks on incoming shipments, verifying accuracy of prescription lenses to uphold high standards of care.
- Maintained a clean and organized optical dispensary, ensuring efficiency in daily operations.
- Demonstrated versatility by cross-training in various roles within the practice, contributing to a cohesive team environment.
- Collaborated with optometrists to ensure seamless patient care and support as needed.
- Prepared detailed insurance claim submissions, ensuring timely reimbursements for both the practice and patients.
- Streamlined appointment scheduling processes to minimize wait times and enhance overall patient experience.
- Increased sales revenue by effectively communicating lens technology benefits to customers.
- Assisted patients in selecting frames that met their aesthetic preferences and budget requirements.
- Exceeded monthly sales targets consistently by employing effective upselling strategies and fostering rapport with clients.
- Utilized industry-specific software programs for efficient management of client records and appointment scheduling.
- Performed comprehensive measurements for accurate eyewear prescriptions, ensuring optimal visual clarity for patients.
- Managed inventory levels, ordering new products as necessary to maintain optimal stock availability.
- Enhanced customer satisfaction by providing personalized eyewear recommendations and
- Achieved high-quality results with meticulous attention to detail during lens fitting procedures.
- Performed basic vision testing for new patients.
- Aided in selection of eyeglass frames based on customer preferences.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Learned new catalog of items to present current options to patients.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Regularly attended continuing education seminars to stay current on industry trends and advancements in optical technology.
- Enhanced customer satisfaction by providing personalized eyewear recommendations and adjustments.
Education
Diploma - Optical Sciences
Nait
Edmonton, AB04.2021
High School Diploma -
M. E. LaZerte High School
Edmonton, AB06.2018
Skills
- Quick Learner
- Team Collaboration
- Customer safety
- Verbal communication strength
- Advanced communication skills
- Highly motivated self-starter
- Cleaning and sanitation
- Client consultation
- Business Management
- Appointment Scheduling
- Beard Trimming
- Beard Shaping
- Clipper Techniques
- Hairstyles knowledge
- Razor Shaving
- Hot towel treatments
- Professional manner
- Opening and closing procedures
- Clippers usage
- Client Consultations
- Product Knowledge
- Interpersonal abilities
- Blow-drying techniques
Languages
English
Full Professional
Arabic
Professional Working
Timeline
Barber
Canada School Of Barbering
12.2023 - 04.2024
Licensed Dispensing Optician
Skyview Eye Clinic
05.2018 - 12.2023
Diploma - Optical Sciences
Nait
High School Diploma -
M. E. LaZerte High School
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