Yousra Jamal Mohammed Tehir
Montréal,Canada
Summary
Versatile professional with experience in customer service, pharmaceutical operations, and warehouse administration. Skilled in inventory management, order processing, data accuracy, and problem-solving. Proven ability to provide exceptional customer support, ensure compliance and accuracy in medical product handling, and maintain efficient warehouse operations across receiving, stock, and catalogage departments.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Atelka Park(Rogers Campaign)
06.2018 - 07.2019
- Handled inbound customer inquiries, providing accurate information and resolving issues efficiently.
Assisted clients with account management, service troubleshooting, and billing questions.
Documented interactions and updates in CRM systems to maintain accurate records.
Collaborated with team members and supervisors to meet performance targets and ensure customer satisfaction.
Maintained a professional and positive approach to enhance customer experience.
Prefilled Syringes Specialist
MedXL Inc.,
06.2020 - 07.2022
- Prepared and inspected prefilled syringes, ensuring accuracy, sterility, and compliance with safety standards.
Verified lot numbers, expiration dates, and product labeling to maintain regulatory compliance.
Documented production and quality control activities accurately for traceability.
Collaborated with the quality assurance teams to resolve discrepancies or issues.
Maintained a clean, organized, and sterile work environment according to GMP protocols.
Admin Warehouse Clerk
Altitude Sport. Inc
08.2022 - 01.2025
- Receiving, Catalogage & Stock
Processed inbound shipments, verified packing slips/BOLs, and entered receiving data accurately into the WMS.
Identified and corrected receiving discrepancies; created adjustment tickets and coordinated with carriers/suppliers for resolution.
Investigated inventory issues (mis-scans, missing items, SKU/location errors) and resolved order problems through Catalogage/Problem Solving.
Maintained accurate product data, updated locations, and ensured inventory integrity across warehouse systems.
Supported the Stock Department by organizing inventory, replenishing locations, updating stock adjustments, and ensuring correct product placement.
Collaborated with picking, packing, shipping, and customer service teams to maintain smooth workflow and quick issue resolution.
Assisted with cycle counts, audits, scanning, labeling, and general warehouse tasks during peak periods.
Education
High School Diploma -
Eritrean International School
Riyadh High School Diploma -
James Lyng Adult Education Centre
Montreal, QCAVS - Hair Removal Specialist
Gordon Robertson Beauty Academy
Montreal, QC07-2025
DES - Aesthetics
Laurier MacDonald Career Centre
Montreal, QC11-2024
Skills
- Warehouse safety
- Outstanding communication skills
- Call center experience
- Active listening
- Empathetic and genuine
- Customer complaint resolution
- Customer relationship management (CRM)
- Customer service
- Problem resolution
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Machinery maintenance
- Order picking
- Unpacking merchandise
- Team collaboration
- Receiving
- Warehouse organization
- Shipping documentation
- Shipping
- Document management
- Packaging and labeling
- Workplace cleanliness
- Shipping and receiving
- Product organization
- Equipment maintenance
- Barcode scanning
- Sending shipments
- Inventory locations
- Receiving orders
- Stock control
- Warehousing operations
- Teamwork and cooperation
- Effective communication
- Safety procedures
- Inventory management
- Self-motivated and independent
- Material handling equipment
- Punctual and reliable
- Microsoft Office Suite
- Attention to detail
- Data entry
Languages
English
Full Professional
Arabic
Native or Bilingual
Tigriyna
Native or Bilingual
French
Elementary
Timeline
Admin Warehouse Clerk
Altitude Sport. Inc
08.2022 - 01.2025
Prefilled Syringes Specialist
MedXL Inc.,
06.2020 - 07.2022
Customer Service Agent
Atelka Park(Rogers Campaign)
06.2018 - 07.2019
High School Diploma -
Eritrean International School
High School Diploma -
James Lyng Adult Education Centre
AVS - Hair Removal Specialist
Gordon Robertson Beauty Academy
DES - Aesthetics
Laurier MacDonald Career Centre