Yousra Gathioui
Ottawa,Canada
Summary
Driven by a passion for excellence and a commitment to personal and professional growth, I thrive in dynamic environments that foster innovation and creativity and organization. My background demonstrates a consistent ability to achieve outstanding results, underpinned by strong communication and problem-solving skills that enable me to effectively contribute to projects and team success. Known for my excellent people skills and dedication to providing guests with best-in-class service, I am committed to elevating the reputation of any establishment I represent. I am equipped to meet and exceed standards, readily supporting team members and addressing a wide range of hospitality needs with reliability and enthusiasm.
Overview
2
2
years of professional experience
Work History
Server
Giovanni's restaurant
Ottawa, Ontario
04.2024 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Intern in lean management
Conseil scolaire de district catholique de l'est ontarien (CSDCEO)
Ottawa, ON
04.2024 - 05.2024
- Developed an administrative regulation on artificial intelligence
- Managed enrollments for the Centre d'apprentissage virtuel de langue française de l'Ontario (CAVLFO)
- Merged two data files ensuring data integrity and consistency
- Conducted a comprehensive audit of systems and processes
- Created a communication plan for the IT Service department
- Prepared the programming schedule for the knowledge base (BdC) procedures
Specialist - Customer Service and Retail Sales
Teleperformance Apple
Ottawa, ON
09.2022 - 08.2023
- Engaged with customers professionally, providing an exceptional experience in a retail sales environment
- Provided personalized assistance to customers, offering advice on Apple products and services to meet their individual needs
- Effectively demonstrated product features and benefits, driving sales and exceeding performance targets during the seasonal period
- Generated reports to track performance metrics of team members.
- Developed and implemented specialized procedures for customer service operations.
- Researched and analyzed customer feedback to identify areas of improvement.
Education
Diploma - Public Administration
Collège Boreal
Ottawa, ON01.2024
High School Diploma -
Les Écoles Ihsane
Eljadida, Morocco06-2022
Skills
- Communication skills
- Customer service
- Leadership
- Interpersonal skills
- Negotiation skills
- Time management
- Attention to detail
- Analytical thinking
- Digital marketing skills
- Strong typing computer skills
- Experience with administrative tasks
- Sales expertise
- Multilingual in french, english and arabic
Volunteer Experience
Interact club, Marrakech, Morocco, 2018-02, 2022-05, As the vice president of the Interact club Marrakech, me and my team used to provide help to the unlucky, combined with recreational activities. Focused on various community service projects such as environmental conservation, teaching, healthcare support, and animal welfare. We worked together on these projects during the day and participate in cultural exchanges, skill-building workshops, or leisure activities.
Languages
English, French, Arabic
Languages
English
Full Professional
French
Native/ Bilingual
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Server
Giovanni's restaurant
04.2024 - Current
Intern in lean management
Conseil scolaire de district catholique de l'est ontarien (CSDCEO)
04.2024 - 05.2024
Specialist - Customer Service and Retail Sales
Teleperformance Apple
09.2022 - 08.2023
Diploma - Public Administration
Collège Boreal
High School Diploma -
Les Écoles Ihsane
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