Yousra Elalami

• Scheduled, rescheduled, and cancelled appointments for dental patients.
• Processed medical insurance claims and payments.
• Assisted with medical coding and billing tasks.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

• Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
• Multitasked on personal computer while conducting telephone conversations.
• Work with injectors remotely for different vaccination sites.
• Organized and maintained files, correspondence, records and other documents.

• Operated cash register for cash and credit card transactions .
• Maximised business potential by providing excellent customer service and ensuring client retention.
• Handled store opening and closing procedures with exceptional attention to detail for optimal safety.
• Ensured regular sales floor tidying and stock replenishment for visually appealing displays.

• Supported KD Services in implementing rules for continued compliance with regulations.
• Distributed HR resources effectively across teams to best meet company compliance goals.
• Handled day-to-day HR processes such as trainings with accuracy and efficiency.
• Reviewed job applications and recommend optimal candidates for available positions.

• Operated cash register with proficiency during high-volume shopping times.
• Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
• Cleaned, sanitized and organized food and storage.
• Managed closing duties.