YOUSEF MOHAMAD NAOURA
RPV,CA
Summary
Dedicated and customer-focused professional with proven experience in customer service, communication, and problem-solving. Skilled in creating exceptional client experiences and ensuring smooth team operations, with a passion for delivering high-quality support and fostering positive interactions in diverse environments.
Overview
8
8
years of professional experience
Work History
AIRSIDE EXPERIENCE LEADER
Signature Aviation
Los Angeles, CA
06.2021 - Current
- Ensure seamless, safe, and efficient customer experiences for airside operations while addressing unique client needs.
- Communicate effectively with team members, clients, and partners to uphold service excellence standards.
- Use strong problem-solving skills to handle unexpected challenges and maintain smooth operations.
CLIENT AGENT
Kona Express
Los Angeles CA
01.2019 - 01.2022
- Acted as the primary liaison between clients and service departments, ensuring customer satisfaction through prompt and effective communication .
- Provided tailored solutions to maximize client experience, addressing issues with efficiency and professionalism.
- Supported daily business operations and helped streamline processes to improve the quality of service.
SERVER
Mercado Manhattan Beach, CA
Manhattan Beach, CA
01.2018 - 01.2021
- Delivered exceptional service by managing multi-table sections while maintaining professionalism and a welcoming demeanor.
- Collaborated with team members to ensure smooth restaurant operations and elevate customer satisfaction.
- Developed strong communication and interpersonal skills while addressing guest concerns and requests.
Education
EL CAMINO COLLEGE
Torrance, CA01-2019
EL SEGUNDO HIGH SCHOOL
El Segundo, CA06-2017
Skills
- Leadership: Supervisor for 3 years, successfully managing teams and ensuring smooth daily operations
- Strategic Collaboration: Worked closely with Assistant General Manager and General Manager to set company standards and implement best practices
- Operational Oversight: Ensured efficient and seamless operations for general administrative tasks and charger operations, maintaining high performance and quality standards
- Problem-Solving: Proven track record of resolving customer challenges efficiently while maintaining client satisfaction
- Communication: Strong ability to convey information clearly and maintain professional dialogue with clients and team members
- Time Management: Skilled in prioritizing tasks and managing workloads in high-pressure environments
- Adaptability: Quick learner with the ability to thrive in dynamic, fast-paced industries
Timeline
AIRSIDE EXPERIENCE LEADER
Signature Aviation
06.2021 - Current
CLIENT AGENT
Kona Express
01.2019 - 01.2022
SERVER
Mercado Manhattan Beach, CA
01.2018 - 01.2021
EL CAMINO COLLEGE
EL SEGUNDO HIGH SCHOOL