Yousef Elaour
Scarborough,Canada
Summary
Second-year Computer Engineering student at York University with hands-on experience in retail management, academic tutoring, customer service, and credit card support. Proven ability to handle multiple tasks, manage time efficiently, and provide exceptional service. Skilled in dispute resolution, strategic planning, and personalized tutoring, with a strong focus on enhancing customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Merchandise Manager
Dollar Tree Stores
01.2019 - Current
- Supervise and optimize retail operations to ensure efficient merchandise management.
- Enhance customer satisfaction through superior service and responsive problem-solving.
- Formulate and execute strategic initiatives to boost store performance and profitability.
- Built positive relationships with vendors for consistent and reliable supply of products.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Academic Tutor
Talent Academy
01.2023 - 12.2023
- Delivered expert mathematics and physics tutoring, enhancing student comprehension and performance.
- Facilitated student understanding of complex concepts, resulting in improved academic outcomes.
- Created special handouts, study guides, and enrichment materials to boost student knowledge.
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
Credit Card Specialist
CIBC
01.2021 - 12.2021
- Directed customer service and dispute resolution for credit card accounts, ensuring swift and effective problem-solving.
- Delivered exceptional support and guidance to customers on credit card issues, enhancing their experience.
- Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
- Implemented strategies to reduce risk of credit card fraud and identity theft.
Education
Bachelor's Degree in Computer Engineering -
Lassonde School of Engineering - York University
06.2026
Skills
- Advanced Retail Operations Management
- Mathematics and Computer Engineering Education
- Expert Customer Service and Conflict Resolution
- Strategic Team Leadership and Effective Networking
- Superior Communication and Interpersonal Skills
- Data Analysis and Problem-Solving
- Project Management and Organizational Skills
- Proficient in Programming Languages and Software Development
- Inventory Control and Optimization
- Promotional Planning and Execution
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Certification
Emergency First Aid including CPR Level C and AED
Timeline
Academic Tutor
Talent Academy
01.2023 - 12.2023
Credit Card Specialist
CIBC
01.2021 - 12.2021
Merchandise Manager
Dollar Tree Stores
01.2019 - Current
Bachelor's Degree in Computer Engineering -
Lassonde School of Engineering - York University
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