Yousef Alknakri
Burnaby,BC
Summary
Hardworking Automotive Technician with [Number] years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Knowledgeable automotive professional with background servicing both foreign and domestic vehicles. Experienced in servicing brakes, exhaust systems and engines for diverse makes and models. Frequently commended for work quality and speed.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
9
9
years of professional experience
Work History
Automotive Technician
Self-employeed
04.2023 - Current
- Implemented a preventative maintenance program for all shop equipment, reducing downtime and extending the useful life of critical assets.
- 10+ years of experience in this field, very good working on new car/diagnostics programming and recalibration.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Collaborated with sales team to coordinate pre-delivery inspections and repairs on new vehicles, ensuring seamless handover from dealership to client.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Performed safety and emissions inspections.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
Retail Sales Associate/Automotive Technician
IA Haus Richmond
03.2021 - 03.2023
- Served customers by helping them select products and answering their questions
- Drove sales through engagement of customers, suggestive selling, and sharing product knowledge in a friendly and welcoming manner
- Directed customers by escorting them to racks and counters
- Documented sales by creating or updating customer profile records
- Processed payments by totaling purchases and processing all forms of payments
- Alerted management of potential security issues in the shop
- Assisted with inventory tasks such as receiving and stocking of merchandise
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Automotive Service Technician
GMR Advanced Auto Work
01.2016 - 02.2021
- Performed accurate and complete vehicle inspections, diagnostics, and repairs on all makes and models
- Conducted daily bay inspections by following designated checklists in order to ensure shop neatness and cleanliness
- Verified work completed by apprentices while sharing knowledge and skill set with shop staff members
- Estimated cost and time for service and repair needs on the customer's vehicle to service advisor
- Completed and reviewed repair orders and vehicle inspection reports with customers and service advisors
- Maintained company and personally owned tools and equipment as needed
- Performed road tests in compliance with shop policies and traffic bylaws
- Followed all health and safety protocols as well as WorkSafeBC regulations
- Liaised with service advisors and parts associates to ensure a smooth flow of communication during repair work and that all commitments are met
- Mentored and trained all apprentices in the shop by providing continuous guidance, support, and feedback on work performed
- Provided accurate estimates and written vehicle reports for all work performed
- Performed tasks in compliance with industry standard flat rate time allowances
- Ensured that an unsafe vehicle is reported to management and vehicle owner
- Ensured vehicles are kept clean and free of damage by using seat covers and floor mats before commencing diagnostic and repair work
- Performed re and re for engines and transmissions
- Cleaned shop and work area by end of work shift or as needed throughout the day
Education
CFC/HCFC/HFC Certification -
Refrigeration & Air Conditioning Institute of Canada (HRAI)
02.2020
Automotive Service Technician (Level 1) - Automotive Mechanic
Automotive Training Centers
Surrey, BC02-2019
Skills
- Licensed Red Seal Automotive Service Technician
- WHMIS Technical Training
- Customer service
- Organizational skills
- Communication skills
- Automobile technology knowledge
- Operation of vehicles
- Maintenance of vehicles
- Repair of vehicles
- Automotive computerized systems
- Electronic testing tools
- Valid driver's license
- CVSE inspector license
- Parts replacement
- Customer relationship management (CRM)
- Vehicle inspections
- Suspension systems
- Scheduled services
- Calibrating systems
- Alignments experience
- Remote service
References
Available upon request
Highlightsofskillsandaccomplishments
- Over two years experience as Licensed Red Seal Automotive Service Technician.
- Obtained Red Seal Automotive Service Technician certificate from the Industry Training Authority after completing all training and coursework at BCIT.
- Certificate of WHMIS Technical Training from Kwantlen Polytechnic University.
- Exceptional customer service, organizational, and communication skills in the retail and automotive industry.
- Current up-to date automobile technology knowledge of the operation, maintenance, and repair of most domestic and imported vehicles.
- Highly skilled in using automotive computerized systems and electronic testing tools.
- Possess valid driver's license (class 7) and CVSE inspector license.
Languages
English
Full Professional
Arabic
Full Professional
Timeline
Automotive Technician
Self-employeed
04.2023 - Current
Retail Sales Associate/Automotive Technician
IA Haus Richmond
03.2021 - 03.2023
Automotive Service Technician
GMR Advanced Auto Work
01.2016 - 02.2021
CFC/HCFC/HFC Certification -
Refrigeration & Air Conditioning Institute of Canada (HRAI)
Automotive Service Technician (Level 1) - Automotive Mechanic
Automotive Training Centers
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