Yousef Albassam
Milton
Summary
Detail-oriented and adaptable professional with experience in legal support, advocacy coordination, and community-focused administration. Skilled in stakeholder engagement, research, and client service, with proven ability to manage sensitive information and complex scheduling. Dedicated to supporting humanitarian missions through strong organizational and communication skills.
Overview
10
10
years of professional experience
Work History
CAS Volunteer
International Bacculerate
09.2015 - 07.2018
- Completed 500 hours of service as part of the International Baccalaureate CAS requirement, demonstrating commitment and responsibility.
- Participated in a wide range of community service initiatives, including volunteer projects, fundraising, and advocacy efforts.
- Developed leadership and teamwork skills through collaboration with peers on creative and service-oriented activities.
- Enhanced organizational abilities by balancing CAS commitments with rigorous academic coursework.
- Gained global awareness and cultural sensitivity by engaging in projects that emphasized service, creativity, and active citizenship.
Student Volunteer
Halton Region
05.2018 - 09.2019
- Volunteered at a retirement home, providing companionship and assistance to residents.
- Supported staff with daily operations, including meal service and light housekeeping.
- Helped organize recreational activities such as bingo, arts and crafts, and group events.
- Built strong communication skills by engaging with seniors in a respectful and empathetic manner.
- Contributed to creating a welcoming, supportive, and positive environment for residents.
Manager of Operations
Student Works Window Cleaning
10.2018 - 07.2019
- Hired and onboarded team members to meet immediate and expected demand
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan
Retail Sales Associate
Benjamin Moore
08.2019 - 02.2020
- Organized and faced products on shelves and in displays to comply with merchandising standards
- Created attractive displays to promote sale items
- Promoted customer loyalty program or store credit card to meet performance targets
- Delivered consistent high-quality service to maintain customer loyalty
- Answered customer questions about return and exchange policies
- Utilized POS system to process cash, credit card, and mobile pay transactions
- Maintained strong working relationships with clients, contractors and interior designers
Internship Student
Enthusiast Gaming
07.2022 - 08.2022
- Worked well in team environment as well as independently
- Worked with teams to support goals and build experience
- Shadowed staff and learned advanced work
- Learned tenets of professional office behavior and thoughtful collaboration
- Attended meetings, took detailed notes and brainstormed with team members on ways to solve problems
- Completed 5-week webinar and received RBC grant
- Top 8 out of all contestants
HR Intern
The Borgen Project
05.2023 - 01.2024
- Helped with recruitment by posting job openings, screening resumes and scheduling interviews
- Assisted with new hire orientation preparation, scheduling and administration
- Organized and stored employment forms and information
- Updated internal databases with new employee information, contact details and employment forms
- Posted and updated job ads from job boards and social networks
Legal Assistant
Hasso Law
06.2023 - 12.2024
- Opened and closed Real Estate transactions
- Managed office equipment including: office resources, computer software and hardware
- Developed professional relationships with clients and ensured quality legal service
- Delivered and received calls to: lawyers, law clerks, banks, clients and government institutions
- Literate in several legal software such as: Terraview, LawyerDoneDeal and various banking portals
Freelance Commissioned Artist
07.2018 - Current
- Met with commission clients to gain agreement on artistic project goals, parameters and financial considerations
- Selected materials for use based on strength, color and texture
- Maintained and ordered adequate supply of materials, supplies and equipment
- Addressed client concerns and worked together to achieve mutually beneficial outcomes
Education
GED - Political Science/ Economics
University of Toronto
12.2024
High School Diploma -
White Oaks High School
07.2018
Skills
- Political and Cultural sensitivity
- Advocacy and fundraising support
- Scheduling and organizational efficiency
- Research and data analysis
- Confidentiality and accurate record-keeping
- Strong written and verbal communication
- Event coordination and outreach
- Teamwork and collaboration
Languages
German
Spanish
Arabic
English
Timeline
Legal Assistant
Hasso Law
06.2023 - 12.2024
HR Intern
The Borgen Project
05.2023 - 01.2024
Internship Student
Enthusiast Gaming
07.2022 - 08.2022
Retail Sales Associate
Benjamin Moore
08.2019 - 02.2020
Manager of Operations
Student Works Window Cleaning
10.2018 - 07.2019
Freelance Commissioned Artist
07.2018 - Current
Student Volunteer
Halton Region
05.2018 - 09.2019
CAS Volunteer
International Bacculerate
09.2015 - 07.2018
High School Diploma -
White Oaks High School
GED - Political Science/ Economics
University of Toronto