YOUSEF ABU AZZA
Ottawa,ON
Summary
Dedicated, hardworking, and committed to performing at high standards. Seeking a challenging position at an organization to utilize and expand skills while making a significant contribution to company success and personal growth. A forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background in matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Coordinator Agent - YOW Ramp
Swissport International Ltd.
02.2024 - Current
- Managed and coordinated daily ramp operations, supervised and directed ramp personnel, monitored and enforced safety compliance, streamlined ramp processes, served as the primary point of contact for communication, identified and addressed operational challenges, conducted training sessions, oversaw equipment management, maintained accurate records.
- Collaborated with duty managers to evaluate needs and optimize operational plans.
Ramp Agent
Maintair aviation services
12.2023 - 02.2024
- Operated ramp-servicing vehicles and equipment, positioned passenger loading stairs, marshaled or towed aircrafts, sorted and loaded cargo and baggage, transported freight between aircraft and airport warehouse.
Customer Service Rep
The Baker
09.2021 - 12.2023
- Handled payment transactions, managed daily operations, enforced policies and regulations, provided strong customer service, conducted stock and supply reviews, ensured quality control.
Fulfillment Rep
Amazon
09.2020 - 09.2021
- Received and processed incoming inventory, operated machinery for order fulfillment, provided assistance to customers, upheld service standards, ensured product quality.
Customer Service
Grand Cinema
02.2018 - 04.2020
- Used computer systems for data entry and transactions, prepared financial reports, supervised and scheduled employees, maintained high standards for customer service, collaborated with other departments, researched and analyzed financial discrepancies.
Education
Bachelor's Degree - E commerce
Algonquin College
01.
Undergraduate - Logistics
German Jordanian university - Amman
Skills
- Effective time management skills with the ability to complete tasks within tight timelines
- Ability to actively communicate and collaborate with others in a professional manner
- Work well under pressure- remain equipment organized, focused and able to prioritize
- Organized and detailed oriented
- Scheduling Management
- Conflict Mediation
- Customer Invoicing
- Personnel resource allocation
- Staff Supervision
Certification
- Level C CPR/AED and Standard First Aid Certification
- Workplace Hazardous Materials Information System
Volunteer Experience
Community volunteer
Timeline
Operations Coordinator Agent - YOW Ramp
Swissport International Ltd.
02.2024 - Current
Ramp Agent
Maintair aviation services
12.2023 - 02.2024
Customer Service Rep
The Baker
09.2021 - 12.2023
Fulfillment Rep
Amazon
09.2020 - 09.2021
Customer Service
Grand Cinema
02.2018 - 04.2020
Bachelor's Degree - E commerce
Algonquin College
Undergraduate - Logistics
German Jordanian university - Amman
- Level C CPR/AED and Standard First Aid Certification
- Workplace Hazardous Materials Information System
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