Yoursalem Kebede

Cashier

• Greeted customers
• Delivered food and beverages
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Made menu recommendations, answered questions, and shared additional information with restaurant patrons that increased sales
• Restocked and organized merchandise in front lanes.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Worked flexible schedule and extra shifts to meet business needs.

Barista

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Cleaned counters, machines, utensils and seating areas daily.
• Recommended drinks to new customers
• Controlled line and crowd with quick, efficient service.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.