Younis Mekkawy
Apprentice Electrician
Winnipeg,MB
Summary
Resourceful Electrician with exceptional communication and organization skills demonstrated over 4 years in electrical industry. Ambitious and quick-learning with unwavering work ethic. Excellent skills and knowledge of new construction wiring, renovations and residential repair.
Overview
6
6
years of professional experience
Work History
Level 4 Electrical Apprentice
Powertec Electric
06.2019 - 07.2023
- Proficient in interpreting blueprints, electrical schematics, and technical specifications
- Strong knowledge of electrical codes, regulations, and safety protocols
- Experience in installing, repairing, and maintaining electrical systems in commercial and residential settings
- Excellent attention to detail and ability to work accurately under pressure
- Strong communication skills and ability to collaborate effectively with team members and clients.
- Streamlined project timelines by effectively collaborating with senior electricians to complete tasks on schedule.
- Demonstrated adaptability by working effectively in various settings such as residential, commercial, and industrial sites.
- Exceeded expectations for apprenticeship requirements, completing assigned tasks accurately and efficiently under minimal supervision.
- Conducted post-installation follow-ups on Solar Installations with clients to ensure satisfaction and address any concerns or questions that arose after system activation.
Customer Service Supervisor
Intouch
06.2017 - 06.2019
- Supervised and mentor team of 50 customer service representatives
- Handle escalated customer inquiries and complaints effectively and professionally
- Ensure timely resolution of customer issues while maintaining customer satisfaction
- Coordinate with other departments to resolve complex customer issues and improve service delivery processes
- Conduct training sessions for new hires on customer service processes, company policies, and product knowledge
- Maintain accurate records of customer interactions, transactions, complaints, and resolutions
- Implement quality assurance programs to uphold service excellence and consistency
- Identify opportunities for process improvements and customer service enhancements based on feedback and data analysis.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Education
Level 4 Apprentice - Electrical
Red River College
Winnipeg, MB 05.2001 -
High School Diploma -
Fort Richmond Collegiate
Winnipeg, MB 05.2001 -
Skills
Electrical Installation
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Level 4 Electrical Apprentice
Powertec Electric
06.2019 - 07.2023
Customer Service Supervisor
Intouch
06.2017 - 06.2019
Level 4 Apprentice - Electrical
Red River College
05.2001 -
High School Diploma -
Fort Richmond Collegiate
05.2001 -
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