YOUNGEUN JO (GRACE)
Langley
Summary
Sales Associate with over five years of experience in retail environments such as Uniqlo and Nordstrom, adept at customer service, inventory management, and enhancing customer relationships. Demonstrated leadership skills as a Manager in Training at Kids Foot Locker, significantly improving store performance and associate training.
Professional training specialist equipped with strong background in developing and delivering impactful training solutions. Known for enhancing team performance through innovative instructional techniques and fostering a collaborative learning environment. Reliable and adaptable, with a focus on achieving measurable results.
Overview
4
4
years of professional experience
Work History
Sales Associate
Uniqlo
11.2023 - 09.2024
- Provided excellent customer service to reflect UNIQLO's values and vision
- Demonstrated expertise in inventory management, including monitoring full SKU on the floor and replenishing stock as needed to ensure optimal product availability and customer satisfaction
- Maintaining high visual merchandising standards through expert folding and presentation
- Product knowledge to educate customers
- Maintain fitting rooms to store standards and assist customers
- Acted as a model for StyleHint and served as a host for LiveStation, effectively showcasing Uniqlo products to engage audiences and promote brand awareness
Full Time Sales Associate
Nordstrom Nike Boutique
05.2022 - 06.2023
- Established warm rapport with customers, enhancing brand loyalty
- Exceeded sales targets, boosting overall team performance
- Cultivated customer relationships through Nordstrom reward accounts
- Guided customers in product selection based on their needs
- Educated customers on product features, increasing purchase confidence
- Exceeded sales targets by fostering strong customer relationships
F2 (Trainer)
UNIQLO
09.2024 - Current
- Trained new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assigned tasks to employees
- Maximized performance by monitoring daily activities and mentoring team members.
Manager in Training
Kids Foot Locker
11.2021 - 05.2022
- Steered new associates with effective coaching, enhancing customer satisfaction
- Boosted sales through visual merchandising and operational efficiency
- Recognized for consistently excellent customer service
- Improved store performance by driving associate effort
- Solved problems independently, ensuring timely task completion
- Boosted store KPIs by leading team to exceed service goals
Sales Associate/Cashier
Foot Locker
11.2020 - 11.2021
- Managed transactions efficiently, ensuring accuracy in payments and returns
- Promptly addressed customer inquiries over phone, enhancing customer satisfaction
- Mastered POS operations, responsible for opening and closing tills
Education
BBA -
Trinity Western University
Langley, BC04-2028
Surrey Christian School
06.2021
Skills
- Punctual
- Leadership/Management
- Listening Skills
- Sociable
- Team Player Mentality
- Customer Service
- Customer Relationships
- Product Knowledge
- Staff leadership
Languages
English
Korean
Timeline
F2 (Trainer)
UNIQLO
09.2024 - Current
Sales Associate
Uniqlo
11.2023 - 09.2024
Full Time Sales Associate
Nordstrom Nike Boutique
05.2022 - 06.2023
Manager in Training
Kids Foot Locker
11.2021 - 05.2022
Sales Associate/Cashier
Foot Locker
11.2020 - 11.2021
Surrey Christian School
BBA -
Trinity Western University
Similar Profiles
Hongyu HuHongyu Hu
Cashier at UNIQLOCashier at UNIQLO
Saundra HeathSaundra Heath
Senior Operations Manager at UNIQLOSenior Operations Manager at UNIQLO
Chi(Jenny) NguyenChi(Jenny) Nguyen
Sales Associate at UNIQLOSales Associate at UNIQLO