PEMA SANGMO
Toronto,ON
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server and Barista
Kenzo Ramen
09.2023 - Current
- Served food and drinks to 50-70 customers per shift with minimal mistakes
- Memorized over 30 menu items, 40 drink recipes, and rotating specials to give customized recommendations to guests
- Handled challenging customer situations, resolving issues to the satisfaction of both guests and management
- Delivered exceptional customer service by taking accurate orders, ensuring timely food and beverage delivery, and addressing guests’ needs accurately
- Managed cash and card transactions accurately, reconciling payments at the end of each shift
- Collaborated with kitchen staff and management to ensure order accuracy and resolve any issues, maintaining a seamless flow of service
- Effectively managed in-store customers while simultaneously processing online orders from up to 4 e-commerce platforms, demonstrating strong multitasking and time management skills
- Trained and mentored new staff, ensuring efficient onboarding and adherence to store procedures and customer service standards
Kitchen Help
Kenzo Ramen
02.2024 - 06.2024
- Prepared and cooked ramen dishes to order, maintaining quality and consistency in a fast-paced environment
- Assisted with food prep, inventory management, and ensuring kitchen cleanliness and food safety standards
- Collaborated with the kitchen team to expedite orders and support efficient kitchen operations during peak hours.
Interpreter
The Canadian High Commission
08.2022 - 03.2023
- Worked as a part-time language interpreter for the Canadian High Commission through GMS interpreters
- Facilitated seamless translation between English, Tibetan, and Hindi while maintaining linguistic accuracy and fluency.
Education
Diploma -
Ontario Secondary School
Bachelor of Environmental Science -
Ramanujan College
06.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Allergy awareness
- Multitasking Abilities
Certification
Smart Serve
Languages
English
Full Professional
Tibetan
Native or Bilingual
Hindi
Professional Working
Timeline
Kitchen Help
Kenzo Ramen
02.2024 - 06.2024
Server and Barista
Kenzo Ramen
09.2023 - Current
Interpreter
The Canadian High Commission
08.2022 - 03.2023
Bachelor of Environmental Science -
Ramanujan College
Smart Serve
Diploma -
Ontario Secondary School
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