Youness Boudra
Montreal,QC
Summary
Dynamic leader with a proven track record at La Toscana Trattoria & Grill, excelling in staff management and strategic planning. Skilled in fostering professional environments and enhancing customer relationships, achieving significant improvements in team performance and customer satisfaction. Expert in CRM and mentoring, adept at navigating high-stress situations and driving business growth.
Overview
10
10
years of professional experience
Work History
Manager
Holiday Inn Hotel & Suites
03.2024 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
Manager
La Toscana Trattoria & Grill
11.2014 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Developed and maintained relationships with customers and suppliers through account development.
Manager
Tajine & Tanjia
03.2022 - 10.2023
- Accomplished multiple tasks within established timeframes.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Marketing Intern
Ouais Café Group Afriquia
09.2017 - 12.2019
- Assisted in creating written, video, and image content for marketing channels.
- Enhanced social media engagement through regular posting and audience interaction.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
Education
Bachelor In Architectural Science - Marketing
Centre OFPPT
Morocco, Casablanca 02.2013
Skills
- Staff training and development
- Staff management
- Goal setting
- Strategic planning
- Operations management
- Project management
- Customer relationship management (CRM)
- Performance management
- Staff development
- Sales techniques
- Marketing
- Business administration
- Product management
- Budget control
- Business planning
- Business development
- Key performance indicators
- Financial management
- Emergency response
- Safety procedures
- Employee onboarding
- Coaching and mentoring
Languages
English, French,Arabic
Native or Bilingual
Timeline
Manager
Holiday Inn Hotel & Suites
03.2024 - Current
Manager
Tajine & Tanjia
03.2022 - 10.2023
Marketing Intern
Ouais Café Group Afriquia
09.2017 - 12.2019
Manager
La Toscana Trattoria & Grill
11.2014 - Current
Bachelor In Architectural Science - Marketing
Centre OFPPT
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