Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Youmi Oh

Los Angeles

Summary

Knowledgeable and dedicated VIP service professional with strong understanding of customer and market dynamics and requirements. Established network and connections within the nightlife entertainment industry & high profile clientele. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Results-oriented with passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

VIP Services

Insomniac
  • Developed post-event reports to determine effectiveness of each event.
  • Increased sales significantly by upselling higher-end products.
  • Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.

VIP Services

Hwood Group
04.2021 - 04.2023
  • Assisted managing offsite events
  • Leveraged interpersonal skills to help cultivate loyal clientele
  • Promoted bottle list and upsell menu items to increase sales and be top seller weekly
  • Continued to use leadership characteristics to mentor newer servers on sales techniques, great customer service and POS system.

VIP Services

Olivetta
07.2020 - 04.2021
  • Created and executed promotional marketing
  • Created new clientele programs to drive sales
  • Managed hotel concierge program and was liaison for VIP guest of the hotel
  • Worked consistently and calmly in high stress and fast paces environment in order to increase sales and yield returning customers

VIP Services

SBE Nightlife
11.2016 - 04.2020
  • Managed day-to-day nightlife server operations
  • Overseeing servers
  • Creating and executing server schedules
  • Tracking servers checks and sales
  • Maintaining nightlife quality and presentation
  • Reconciling nightlife sales
  • Conducted server orientation and training

VIP Services

Blind Dragon
01.2015 - 11.2016
  • Organized seating, set up tables, coordinated host and management
  • Continuously developed the Company’s brand image through the creation of content on multiple social media platforms
  • Established and maintained customer relationships by providing exceptional customer service

VIP Services

DBA
01.2013 - 03.2015
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

VIP Services Coordinator

Drai's Hollywood
01.2011 - 01.2013
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Skills

  • Performance Monitoring and Evaluation
  • POS Systems and Ordering Platforms
  • Administrative and Office Support
  • Cultural Awareness
  • Customer Relations

Languages

Korean
Professional Working

Timeline

VIP Services

Hwood Group
04.2021 - 04.2023

VIP Services

Olivetta
07.2020 - 04.2021

VIP Services

SBE Nightlife
11.2016 - 04.2020

VIP Services

Blind Dragon
01.2015 - 11.2016

VIP Services

DBA
01.2013 - 03.2015

VIP Services Coordinator

Drai's Hollywood
01.2011 - 01.2013

VIP Services

Insomniac
Youmi Oh