Summary
Overview
Work History
Skills
Languages
Timeline
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Youmi Oh

Los Angeles

Summary

Knowledgeable and dedicated VIP service professional with strong understanding of customer and market dynamics and requirements. Established network and connections within the nightlife entertainment industry & high profile clientele. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Results-oriented with passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

VIP Services

Insomniac
  • Developed post-event reports to determine effectiveness of each event.
  • Increased sales significantly by upselling higher-end products.
  • Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.

VIP Services

Hwood Group
04.2021 - 04.2023
  • Assisted managing offsite events
  • Leveraged interpersonal skills to help cultivate loyal clientele
  • Promoted bottle list and upsell menu items to increase sales and be top seller weekly
  • Continued to use leadership characteristics to mentor newer servers on sales techniques, great customer service and POS system.

VIP Services

Olivetta
07.2020 - 04.2021
  • Created and executed promotional marketing
  • Created new clientele programs to drive sales
  • Managed hotel concierge program and was liaison for VIP guest of the hotel
  • Worked consistently and calmly in high stress and fast paces environment in order to increase sales and yield returning customers

VIP Services

SBE Nightlife
11.2016 - 04.2020
  • Managed day-to-day nightlife server operations
  • Overseeing servers
  • Creating and executing server schedules
  • Tracking servers checks and sales
  • Maintaining nightlife quality and presentation
  • Reconciling nightlife sales
  • Conducted server orientation and training

VIP Services

Blind Dragon
01.2015 - 11.2016
  • Organized seating, set up tables, coordinated host and management
  • Continuously developed the Company’s brand image through the creation of content on multiple social media platforms
  • Established and maintained customer relationships by providing exceptional customer service

VIP Services

DBA
01.2013 - 03.2015
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

VIP Services Coordinator

Drai's Hollywood
01.2011 - 01.2013
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Skills

  • Performance Monitoring and Evaluation
  • POS Systems and Ordering Platforms
  • Administrative and Office Support
  • Cultural Awareness
  • Customer Relations

Languages

Korean
Professional Working

Timeline

VIP Services

Hwood Group
04.2021 - 04.2023

VIP Services

Olivetta
07.2020 - 04.2021

VIP Services

SBE Nightlife
11.2016 - 04.2020

VIP Services

Blind Dragon
01.2015 - 11.2016

VIP Services

DBA
01.2013 - 03.2015

VIP Services Coordinator

Drai's Hollywood
01.2011 - 01.2013

VIP Services

Insomniac

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Youmi Oh