Summary
Overview
Work History
Education
Skills
Timeline
Generic
Youlanda Caesar-Pollard

Youlanda Caesar-Pollard

Prince George

Summary

Highly-qualified Housekeeping Supervisor 5 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

House Keeping Supervisor

Courtyard By Marriott
06.2018 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Increased employee performance through effective supervision and training.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.

Volunteer

Salvation Army Food Bank
01.2020 - Current
  • Distributed food boxes with carefully selected essentials to families in need.
  • Collaborated with team members to ensure timely distribution of food to clients in need.
  • Demonstrated flexibility by adapting to various roles within the organization as needed, including front-of-house support and warehouse operations assistance.
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.

Medical Assistant

Medical Associates Hospital
04.2013 - 08.2014
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Education

Bachelor of Social Work -

University of Northern British Columbia
Prince George, BC
06.2026

Diploma-UT - Social Service Worker

Collage Of New Caledonia
Prince George, BC
06.2023

Skills

  • Customer Relationship Management
  • Guest Relations
  • Payroll Administration
  • Daily Facility Operations
  • Enforcing Safety Protocols
  • Department Coordination
  • Inventory Restocking
  • Data Archiving
  • Employee Performance Reviews
  • Staff Training
  • Microsoft Office
  • Performance Evaluations
  • Cleaning and Sanitation
  • Improving Employee Engagement
  • Direct Patient Care
  • Clinical Documentation
  • Patient-focused care

Timeline

Volunteer

Salvation Army Food Bank
01.2020 - Current

House Keeping Supervisor

Courtyard By Marriott
06.2018 - Current

Medical Assistant

Medical Associates Hospital
04.2013 - 08.2014

Bachelor of Social Work -

University of Northern British Columbia

Diploma-UT - Social Service Worker

Collage Of New Caledonia

Similar Profiles

CREATE PROFILE
Youlanda Caesar-Pollard