Youjin Nam
Toronto,ON
Summary
Expertise in operating espresso machines and managing high-volume orders, complemented by Smart Serve certification and strong team collaboration skills. Consistently achieves high customer satisfaction scores while adhering to health and safety guidelines in food handling. Committed to fostering positive guest experiences and proactively supporting team members to ensure seamless operations.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Barista
Compass Group
01.2025 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Accurately completed end-of-day financial tasks daily.
Barista
La Boheme
06.2024 - 12.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista
Zagmachi
03.2024 - 12.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
Server
Shibui Sushi Restaurant
08.2023 - 08.2024
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Barista
Royal Coffee House
11.2023 - 05.2024
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Barista
Yonge&Eligible Cafe
08.2022 - 02.2023
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Barista
The Cups
10.2021 - 02.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
Associate of Science - Computer Programming
Centennial College of Applied Arts And Technology
01-2026
Skills
- Health codes compliance
- Inventory
- Health code compliance
- Coffee and tea expertise
- Team management
- POS system operation
- Supply ordering
Languages
English
Professional Working
Korean
Native or Bilingual
Certification
- Safe Food Handling Certificate - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Lead Barista
Compass Group
01.2025 - Current
Barista
La Boheme
06.2024 - 12.2024
Barista
Zagmachi
03.2024 - 12.2024
Barista
Royal Coffee House
11.2023 - 05.2024
Server
Shibui Sushi Restaurant
08.2023 - 08.2024
Barista
Yonge&Eligible Cafe
08.2022 - 02.2023
Barista
The Cups
10.2021 - 02.2022
Associate of Science - Computer Programming
Centennial College of Applied Arts And Technology
Similar Profiles
Nafissa NouicerNafissa Nouicer
Cleaning and Catering Account Deputy Manager at Compass GroupCleaning and Catering Account Deputy Manager at Compass Group
Erin DuignanErin Duignan
Fifo Utility Attendant at Compass GroupFifo Utility Attendant at Compass Group
NETHAJI S NETHAJI S null
Commi 2 at Compass GroupCommi 2 at Compass Group
Kenrick BarnettKenrick Barnett
Digital Content Creator at Dutchpot ChroniclesDigital Content Creator at Dutchpot Chronicles
Tina MaiTina Mai
Digital Marketing Coordinator at SGreenGolf Inc.Digital Marketing Coordinator at SGreenGolf Inc.