Youcef Nasroun
Montreal,QC
Summary
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Marché dussault
Montreal, Québec
05.2024 - Current
- Inventory Management and Restocking: Ensure inventory management, order missing products, and organize restocking of shelves.
- Cash Handling and Transaction Management: Handle payments, supervise cash registers, and ensure fast and accurate service for customers.Customer Service: Greet customers, answer their questions, resolve issues, and ensure a positive shopping experience.
- Employee Supervision: Assist the manager in team management, ensuring adherence to work procedures and productivity.
- Store Maintenance and Security: Ensure store cleanliness, compliance with safety standards, and manage theft or inappropriate behavior situations.
Passenger Service Agent
Swissport inc Ottawa
Ottawa, Ontario
03.2024 - 05.2024
- Passenger Check-in: Greet and check in passengers, verify travel documents, and issue boarding passes.
- Boarding and Deplaning Assistance: Help passengers board and deplane, manage queues, and maintain order during operations.
- Baggage Management: Supervise the check-in, labeling, and handling of baggage, and resolve issues related to missing or damaged luggage.
- Onboard Service and Support: Provide flight information, respond to passenger requests, and manage special situations (delays, cancellations).
- If Compliance with Safety Procedures: Ensure that passengers follow airport and airline safety regulations.
Ramp Agent
Menzies aviation
Montreal, Quebec
08.2023 - 03.2024
- Aircraft Preparation and Management: Coordinate the arrival and departure of aircraft, ensuring their proper condition and the safety of operations.
- Loading and Unloading: Handle baggage, cargo, and goods while adhering to safety procedures and time management.
- Passenger Assistance: Assist with boarding and deplaning, especially for passengers with reduced mobility.
- Equipment and Fuel Management: Oversee fueling operations and ensure the proper condition of ground equipment.
- Coordination and Safety: Collaborate with ground teams and ensure compliance with safety standards and operational procedures.
Education
Bachelor of Science - Experimental Science
Lycée 20 Août 1956
09-2020
Skills
- Recruiting and interviewing
- Budget assistance
- Sales monitoring
- Policy enforcement
- Retail operations
- Scheduling and planning
- Product replenishing
- Shipping and receiving
Timeline
Assistant Manager
Marché dussault
05.2024 - Current
Passenger Service Agent
Swissport inc Ottawa
03.2024 - 05.2024
Ramp Agent
Menzies aviation
08.2023 - 03.2024
Bachelor of Science - Experimental Science
Lycée 20 Août 1956