Youcef Bouadjimi
Gatineau ,QC
Summary
Energetic and charismatic professional with a strong background in management, bartending, and psychology. Adept at creating engaging customer experiences, fostering team collaboration, and maintaining a positive, high-energy environment.
Skilled in leadership, conflict resolution, and interpersonal communication, with a natural ability to connect with people from diverse backgrounds. A problem-solver with a passion for hospitality and human behavior, blending management expertise with psychological insight to enhance customer service and team performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager/Head Bartender/Server
Tucker’s Marketplace
01.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Head Bartender/Server
Bert’s - Canadian Tire Center
12.2022 - 08.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Server Supervisor - Bartender
Hilton Hotel Algiers
02.2022 - 10.2022
- Inspected beverage quality regularly to ensure freshness.
- Monitored bar inventory and promptly restocked low items before depletion.
- Created signature beverages to increase revenue and patron loyalty.
- Managed stock levels of all alcoholic beverages available at the bar
- Prepared cocktails from bar recipes and served wine, draft and beers
- Communicated regularly with team members to coordinate and manage activities throughout the shift
VIP Server
La Cabane
08.2021 - 12.2021
- Increased venue revenue by upselling premium menu items and promoting special events.
- Displayed excellent team coordination by frequently assisting other servers when needed to ensure guest satisfaction and prompt service.
- Participated in menu tastings and wine trainings to develop expert knowledge of offerings, enabling informed recommendations for VIP patrons.
- Provided exceptional service to high-profile clientele, resulting in repeat business and positive word-of-mouth referrals.
- Handled guest complaints professionally and quickly resolved issues, maintaining a positive atmosphere for all diners.
- Maintained a clean and inviting dining environment for VIP guests, ensuring their comfort and enjoyment.
Education
Bachelor Of Science - Psychology
University of Ottawa
Ottawa, NoneSkills
- Interpersonal communication
- Complex Problem-solving
- Mixology
- Marketing and sales experience
- Out going personality
- Clear and effective communication
- Dining room management
- Alcohol awareness
- Team collaboration
- Problem solving
- Strong multitasking
Languages
English
Native or Bilingual
French
Professional Working
Arabic
Native or Bilingual
Certificate
Smartserve
References
Jason Seymour: 613-558-3827
Erin Walker: 613-720-3746
Nick Ringuette: 613-720-3746
Timeline
Assistant Manager/Head Bartender/Server
Tucker’s Marketplace
01.2023 - Current
Head Bartender/Server
Bert’s - Canadian Tire Center
12.2022 - 08.2023
Server Supervisor - Bartender
Hilton Hotel Algiers
02.2022 - 10.2022
VIP Server
La Cabane
08.2021 - 12.2021
Bachelor Of Science - Psychology
University of Ottawa
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