Summary
Overview
Work History
Skills
Languages
Certification
Timeline
Server
Youbeen Won

Youbeen Won

Toronto,ON

Summary

Hospitality Expertise

  • Proven hospitality professional with extensive experience in server roles at a vegan restaurant, dedicated to creating memorable experiences for customers. Skilled in adapting to diverse customer needs by providing personalized service, including considerations for food allergies and ensuring suitable menu options for guests unfamiliar with vegan cuisine. Effective communication with kitchen staff ensured an efficient workflow and excellent guest experiences in fast-paced environments, where timely delivery of orders was paramount.

Customer-Centric Philosophy

  • Drawing from personal experience as a consumer, it became evident that effective service significantly influences customer loyalty. A commitment to enhancing overall customer satisfaction was established through prompt and mindful service, emphasizing basic service elements such as making eye contact, listening attentively, empathizing with requests, and offering optimal solutions. This approach fostered trust and appreciation from both customers and coworkers.

Physical strength & Determination

  • Confidence in athletic abilities and physical strength, developed through various sports activities, contributed to the energy required for efficient work and a positive approach to new challenges. This determination facilitated tackling unfamiliar situations with resilience and a commitment to excellence in service.

Overview

2
2
year of professional experience
2
2
Certification

Work History

Assistant Kitchen Staff Member

The Original Pancake House
12.2023 - 02.2024
  • Maintained optimal levels of hygiene within the kitchen area through thorough cleaning routines and adherence to safety protocols.
  • Reduced food waste by properly storing perishable items and ensuring proper rotation of stock.
  • Contributed to high health inspection scores through diligent cleaning practices and strict adherence to sanitation protocols.
  • Streamlined meal preparation by prepping ingredients ahead of time, enabling chefs to focus on cooking and plating dishes efficiently.
  • Supported head chef in creating innovative dishes and seasonal menus, resulting in increased customer satisfaction.
  • Ensured consistent food quality by following standardized recipes and closely monitoring preparation methods / Cooked meals confirming proper timing and procedures for optimal results.
  • Collaborated with front-of-house staff to address any customer concerns or issues regarding menu items or dietary restrictions.
  • Delivered timely assistance during high volume periods, effectively reducing wait times for customers.
  • Enhanced teamwork among kitchen staff through effective communication and collaboration during busy service periods.
  • Assisted chefs with garnishing plates before being sent out for presentation, ensuring a visually appealing final product / Distributed food to waiters and waitresses to serve to customers.
  • Trained new kitchen staff member on proper techniques, safety procedures, and equipment usage, fostering a strong team environment.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Labeled & stored all food items correctly / checked expiration dates routinely / Weighed & Measured ingredients
  • Transported food items from storage areas to kitchen for prepping.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Functioned kitchen equipment and operated food slicers, grinders, and choppers in accordance with manufacturer instructions and safety guidelines.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Pushed, pulled, lifted and transported large loads, materials and objects.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods / Informed supervisors when equipment was not working properly
  • Maintained a clean and organized work environment, including counters, floors, sinks, walls, lockers and storage areas.

Server

ALT.a
12.2022 - 03.2023
  • Executed seamless front-of-house tasks, demonstrating strong multitasking skills by managing tables and remembering orders simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers / Memorized frequent preferences to build relationships and loyalty.
  • Performed opening and closing duties, ensuring the dining area was prepared for smooth service transitions / Cleared trash & cleaned the premises.
  • Prepared hot, cold, and mixed drinks for patrons, including chilled bottles of wine, served promptly with focused attention to customer needs / Restocked beverage machines
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set a positive tone for the entire dining experience as the first point of contact for incoming and departing guests, greeting and accommodating them to build a positive experience from each interaction.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels without sacrificing guest rapport.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Presented menus to patrons promptly after seating & making recommendations upon request.
  • Shared knowledge of menu ingredients & flavors, enabling customers to make informed choices based on taste and preferences / Recorded patrons' food orders on order slips and entered them into the computer, transmitting special dietary restrictions and allergies to the kitchen staff for personalized meal options.
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Washed dishes, Inspected dishes and flatware for cleanliness, handled glassware by hand.
  • Assisted end users remotely via telephone to take reservations & to-go orders & Inquiry / Prepared delivery orders.

Crew Kitchen Staff Member

SUBWAY®Restaurants
01.2023 - 02.2023
  • Enhanced customer satisfaction by consistently providing high-quality food and maintaining a clean, organized kitchen environment.
  • Implemented food safety practices and stringent sanitation guidelines, reducing kitchen accidents by maintaining high standards of cleanliness and organization. Cleaned and maintained work areas while employing proper handling procedures to ensure compliance with food safety standards.
  • Exceeded company expectations for speed of service without sacrificing quality or presentation of dishes served.
  • Collaborated with team members to improve overall efficiency, resulting in shorter wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained composure and work quality while under stress.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Cleanliness standards
  • Knife Skills
  • Creative Thinking

Languages

English
Native or Bilingual
Korean
Native or Bilingual

Certification

  • Smart Serve Ontario
  • IELTS (Overall band score 7.0)

Timeline

Assistant Kitchen Staff Member

The Original Pancake House
12.2023 - 02.2024

Crew Kitchen Staff Member

SUBWAY®Restaurants
01.2023 - 02.2023

Server

ALT.a
12.2022 - 03.2023

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