Youb Zakariyae
Laval,QC
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Billingual Everyday Bank Advisor
RBC Royal Bank
01.2024 - Current
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Facilitated communication and collaboration between departments to help business function smoothly.
Product Administration Technician
Desjardins
01.2022 - 05.2022
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Collected, validated, and distributed information to employees.
- Entered and maintained departmental records in company database.
Customer Service Advisor (Bilingual)
Rogers Communications
04.2021 - 01.2022
- Resolved concerns with products or services effectively to customers nationwide
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Supported sales representatives in achieving client transactions in store
Housekeeping Attendant
Notre Dame De Grace Hospital
11.2019 - 02.2020
- As a disinfection professional at Notre Dame Hospital, our job is to maintain the cleanliness of the hospital and disinfect rooms infected with contagious diseases to avoid viral outbreaks
McDonald's Kitchen Team
06.2019 - 10.2019
- Role of receiving, processing and preparing orders received and being responsible for their preparation and accuracy
Education
Vocational Baccalaureate - Computing Studies And Information Systems
Cdc Pont-via
Laval, QC04.2024
High School Diploma -
Collège Français
Montreal, QC12.2018
Skills
- Customer Service (4 years)
- cooking
- Equipment Maintenance
- Cash register maintenance
- Inventory
- Sales skills
- Communication Skills
- excellent customer servicee
- Computer skills
- Fluent French and English
- team player
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Billingual Everyday Bank Advisor
RBC Royal Bank
01.2024 - Current
Product Administration Technician
Desjardins
01.2022 - 05.2022
Customer Service Advisor (Bilingual)
Rogers Communications
04.2021 - 01.2022
Housekeeping Attendant
Notre Dame De Grace Hospital
11.2019 - 02.2020
McDonald's Kitchen Team
06.2019 - 10.2019
Vocational Baccalaureate - Computing Studies And Information Systems
Cdc Pont-via
High School Diploma -
Collège Français
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