Youa Xiong
Quest Diagnostics
Sacramento
1
Certification
22
years of professional experience
Detail-oriented Laboratory Technician with over 20 years of experience in clinical laboratory operations, microbiology, specimen processing, and quality assurance. Proficient in laboratory instrumentation, Laboratory Information Systems (LIS), specimen handling, SOP documentation, and regulatory compliance. Experienced in high-volume laboratory environments, troubleshooting specimen issues, training laboratory personnel, and maintaining accurate laboratory records. Committed to laboratory safety, accuracy, efficiency, and delivering quality patient care.
Work History
Lab Associate III, Microbiology
11 Years 1 Month- Prepares testing equipment, performs preventive maintenance, identifies problems, troubleshoots, and performs calibrations or function verifications with a high level of competency, including completing required documentation for Vitek-2, WASP, BD Microprobe, POC One AS-10, PyloPlus, BACTEC instruments.
- Prepared protocols/logs in Microsoft Suite and other documents for routine and non-routine assignments, ensuring compliance with established procedures.
- Prepares reagents and controls for assays using automated or fixed volume measuring devices according to established guidelines.
- Identifies problems with assays and equipment, troubleshoots, and notifies appropriate technical staff.
- Demonstrates the ability to resolve problems and troubleshoot appropriately.
- Maintained inventory of consumable items, including reagents and supplies, by unpacking, logging, dating, and storing upon receipt while ensuring proper stock rotation.
- Prepares protocols/logs in Microsoft Suite or other appropriate documents for routine and/or non-routine use/assignments daily.
- Maintains the inventory of consumable items, including reagents and supplies, unpacks, logs, dates, and stores reagents/supplies upon receipt and properly rotates stock for use.
- Served as safety representative liaison for department, ensuring adherence to safety requirements and promoting a culture of safety.
- Communicates effectively and professionally with all levels of clients and staff verbally and electronically.
- Processed specimens accurately while maintaining laboratory workflow and turnaround times.
EHR IT EPIC Support Analyst Intern
4 Months- Supported healthcare operations through EPIC electronic health record (EHR) system workflows and patient chart management.
- Maintained and documented healthcare information system processes, ensuring confidentiality and HIPAA compliance.
- Collaborated with multidisciplinary teams to improve communication, workflow efficiency, and patient information accuracy.
- Gained experience with EPIC Hyperspace, healthcare operations, and clinical support systems in a community healthcare setting.
- Collaborated with cross-functional teams to implement solutions that improved system performance and user experience.
Staff Research Associate
6 Months- Updated and entered patient information in Excel to ensure accurate records and facilitate data access.
- Update and enter patients' information in Excel
- Scan patient test requisition into patient folder
- Coordinated sending specimens to various labs for testing, ensuring timely processing and adherence to protocols.
- Applied scientific procedures to evaluate test results accurately.
- Knowledge of scientific procedures and judgment in evaluating results
- Followed up with no-show patients and rescheduled appointments, enhancing patient engagement and operational efficiency.
- Work with health and safety for any chemical concerns and disposal
- Verify the work permit to ensure it is within the guidelines when sending samples out of the country.
- Conducted complex laboratory experiments and maintained accurate research records for clinical study protocols.
- Prepared reagents, solutions, and specimens using established procedures to support reliable experimental workflows.
Specimen Technician II
10 Years 10 Months- Ensured accuracy in data entry while maintaining a 1000+ patient demographic database.
- Efficiently processed specimens utilizing safe and cautionary measures.
- Provided significant attention to detail with data entry and maintained a 1000+ sized database of patient demographic information.
- Maintained a high level of confidentiality in overseeing general patient testing results.
- Initiated additional tasks during periods of staff shortages to maintain workflow. to take on additional assignments and responsibilities during staff shortages.
- Collaborated with managers to promptly resolve issues affecting patient testing processes.
- Excelled in a team-oriented environment through effective communication.
Education
Bachelor of Science - Healthcare Administration
GPA: 3.6
Associate of Science - General Science
High School Diploma
General Chemistry, Allied Health, Statistics, Economics, Psychology, Accounting, Biology, Epidemiology, Administration of Healthcare Organizations, Health Data Analysis, Healthcare System and Operations, Healthcare Organizational Behavior
Skills
Laboratory Analysis
Medical/Laboratory Terminology
Quality Assurance
Microsoft Excel
Data entry
OSHA compliance
HIPAA compliance
Infection control
Analytical thinking
Problem resolution
Team leadership
Detail orientation
Certification
Contract Management
Timeline
EHR IT EPIC Support Analyst Intern
WellSpace Health
01.2026 - 05.2026Read More
Staff Research Associate
UC Davis Health
03.2022 - 09.2022Read More
Lab Associate III, Microbiology
Quest Diagnostics
09.2015 - CurrentRead More
Specimen Technician II
Quest Diagnostics
11.2004 - 09.2015Read More
Read More
American River College
Associate of Science from General Science
Read More
California State University-Sacramento
Bachelor of Science from Healthcare Administration
Read More
John F. Kennedy High School
High School Diploma
Read More
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