You Sisi
Vancouver
Summary
Passionate about leveraging technology for social good, with hands-on experience in building data-driven applications that address accessibility and community health. Strong communicator with experience in outreach, promotion, and stakeholder engagement across nonprofit and corporate settings. Quick to learn new tools and eager to connect data capabilities with social impact.
Overview
5
5
years of professional experience
Work History
Campus Life Ambassador
Northeastern University
Vancouver
08.2024 - Current
- Organized and led diverse student engagement initiatives-from cultural events like Black History Month to wellness campaigns including hiking trips and smoothie contests-fostering a vibrant, inclusive community that celebrates identity, belonging, and wellbeing.
- Assisted prospective and new students by providing clear, helpful information about university programs and campus life, ensuring their needs were met with compassion and understanding.
Customer Experience Associate
TD
Richmond
10.2024 - 01.2025
- Delivered tailored banking solutions while managing transactions and inquiries with empathy and efficiency.
- Built trust with clients through consistent, customer-first communication and proactive problem-solving.
- Interpreted customer service data and collaborated with advisors to enhance client experience and support digital banking adoption.
E-commerce Marketing Volunteer
Amazon Cross-Border E-Commerce (Third-Party Seller)
Shenzhen
03.2023 - 11.2023
- Identified customer needs through market research and feedback, determining solutions to enhance customer. Assisted in the launch and management of new products, ensuring they met customer expectations.
- Supported business objectives by developing and executing sales strategies that increased product visibility and sales on Amazon. Created and implemented marketing campaigns, including promotional deals and advertising, to drive traffic and boost sales.
Volunteer
United Nations Online
Online
10.2020 - 11.2020
- Led and participated in the organization and planning of the event, and participated in the 'Youth Press and Development Organisation' to help collect food, clothing, and other resources for local children in Zambia during the epidemic.
- Created and promoted the fundraising campaign on two social media platforms including the 'gofundme' website.
- Participated in content promotion, communicated regularly with the organization's staff on a weekly basis to report on the workflow and difficulties encountered, and improved the promotion of content and material preparation channels.
- Wrote strong promotional copy and had a good attitude in following up the event, and received high praise from the UNV organization's leadership team.
Education
Master of Computer Science -
Northeastern University
Vancouver, Canada04.2025
Bachelor of Arts - English (Culture and Communication)
Guangdong University of Foreign Studies
Guangzhou, China06.2023
Skills
- Communication
- Data analysis
- Software development
- Customer service
- Project management
- Content creation
Project
Healthcare Appointment System | (MERN Stack Mongo DB, Express.js, React, Node.js)
- Developed a full-stack healthcare appointment system to improve accessibility and remote access to medical services.
- Integrated Firebase authentication and role-based access to provide secure, inclusive experiences for patients, doctors, and administrators.
- Designed user-friendly interfaces and efficient APIs to reduce friction in patient-provider communication.
Custom
Vancouver Cultural Space Accessibility Dashboard | Python
- Developed an interactive dashboard using Python (tkinter, Plotly) to assist individuals with disabilities in locating accessible parking near cultural spaces in Vancouver, integrating real-time data from the Vancouver Open Data API.
- Designed a data processing pipeline to clean and structure geospatial datasets using object-oriented models, and built an interactive Plotly map for filtering cultural spaces and dynamically displaying nearest disability parking spots.
Timeline
Customer Experience Associate
TD
10.2024 - 01.2025
Campus Life Ambassador
Northeastern University
08.2024 - Current
E-commerce Marketing Volunteer
Amazon Cross-Border E-Commerce (Third-Party Seller)
03.2023 - 11.2023
Volunteer
United Nations Online
10.2020 - 11.2020
Master of Computer Science -
Northeastern University
Bachelor of Arts - English (Culture and Communication)
Guangdong University of Foreign Studies
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