Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yosup Moon

Los Angeles

Summary

Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Manager

State Farm Agency
Los Angeles
02.2019 - Current
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Supervised employees through planning, assignments, and direction.

Server

Honey Pig
Buena Park
08.2016 - 02.2019
  • Provided excellent customer service to ensure satisfaction.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Server

Start BBQ
Garden Grove
04.2012 - 06.2016
  • Provided excellent customer service to ensure satisfaction.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties.

Relationship Coordinator

GMB Entertainment
Burbank
02.2012 - 05.2016
  • Collaborated with other departments within the organization to ensure smooth operations of large scale entertainment projects.
  • Scheduled performers for events and negotiated contracts with talent agents.
  • Organized and managed entertainment events for a variety of audiences.

Education

High School Diploma -

Grand Cherokee Highschool
Denver, CO
01-2007

Skills

  • Customer service
  • Project management
  • Marketing strategies
  • Time management
  • Efficient multi-tasker

Certification

  • P & C license
  • Life & Health license

Languages

English
Native/ Bilingual
Korean
Native/ Bilingual

Timeline

General Manager

State Farm Agency
02.2019 - Current

Server

Honey Pig
08.2016 - 02.2019

Server

Start BBQ
04.2012 - 06.2016

Relationship Coordinator

GMB Entertainment
02.2012 - 05.2016

High School Diploma -

Grand Cherokee Highschool

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Yosup Moon