YOSSITA RAMNARAIN
Trois Rivieres,CA
Summary
Skilled team player with strong background in fast paced environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative III
Isagenix International
07.2024 - Current
- Provided support to customers through live chats, emails and inbound/outbound calls in both English and French.
- Assisted in marketing campaigns by conducting outbound calls to promote products and services.
- Translated marketing materials and advertisements from English to French, ensuring accuracy and cultural relevance.
- Handled escalations calls to provide advanced resolution and support as a resolution specialist.
- Took assist calls to guide and support coworkers in resolving customers' issues.
- Assisted in return calls and processed refund of customers in a timely manner
- Monitored and track orders, using Salesforce for case management, tracking member interaction, and ensuring accurate recordkeeping.
Customer Service Representative
Concentrix
03.2023 - 04.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
SALESPERSON/CASHIER
FastClick Ltd
02.2020 - 11.2022
- Listened to clients and introduced solutions to satisfy business and personal needs
- Set up computers, installed hardware and configured settings for customers
- Recommended products to match customer budget and preferences
PRIVATE ART TUTOR
Self-employed
07.2018 - 11.2022
- Incorporated artistic techniques and optimal instructional practices to develop successful course and lesson plans
- Personalized art instruction to help each student improve abilities
- Coached students for specific exams by helping them understand grading criteria.
Education
Bachelor of Arts - Fine Arts
University of Mauritius
Moka, MUR11.2020
Skills
- Computer skills
- Computer proficiency
- Data management
- Sketching and brainstorming
- Sculpting and molding
- Creative vision
- Social Media Marketing
- Traditional fine art skills
- CRM software proficiency
Languages
creole
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
French
Upper Intermediate (B2)
B2
Timeline
Customer Service Representative III
Isagenix International
07.2024 - Current
Customer Service Representative
Concentrix
03.2023 - 04.2024
SALESPERSON/CASHIER
FastClick Ltd
02.2020 - 11.2022
PRIVATE ART TUTOR
Self-employed
07.2018 - 11.2022
Bachelor of Arts - Fine Arts
University of Mauritius
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