Yossio Palalia Hernandez
Rohnert Park
Summary
Driven Sales Service Representative with successful background building new customer relationships and revenue streams. Connects with customers using service-oriented approach to understand and meet unique needs. Excellent presentation and communication skills honed over extensive sales background.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Sales Service Representative
ACE Cash Express Inc.
Rohnert Park
06.2024 - Current
- Assisted customers with transactions and inquiries at ACE Cash Express locations.
- Processed cash advances, bill payments, and money transfers efficiently.
- Educated clients on financial products and services available at ACE Cash Express.
- Maintained accurate records of customer transactions and account information.
- Handled customer complaints and resolved issues promptly to ensure satisfaction.
- Managed cash drawer and balanced transactions at the end of each shift.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Employed effective selling techniques by promoting product benefits and influencing decision-makers.
- Received and processed client payments and updated accounts.
- Assisted with training new employees on proper use of company systems used for processing orders.
- Communicated product features, benefits, pricing information to customers accurately and professionally.
- Traveled to other company locations to help with staffing issues and emergencies.
Traffic Control Flagger
USTC
Petaluma
04.2023 - 05.2024
- Directed traffic flow at construction sites to ensure safety and compliance.
- Communicated with team members to coordinate safe work procedures effectively.
- Set up and maintained traffic control devices, such as cones and signs.
- Monitored vehicle movement to prevent accidents and delays in operations.
- Assisted in training new flaggers on safety protocols and equipment usage.
- Reported hazards or unsafe conditions to supervisors for immediate action.
- Collaborated with law enforcement and construction crews for efficient traffic management.
- Operated two-way radios to communicate with co-workers or supervisor regarding changes in traffic patterns or potential hazards.
Customer Service Manager
CARQUEST
Santa Rosa
01.2021 - 03.2023
- Managed daily customer service operations and team workflow.
- Trained and mentored new customer service representatives.
- Resolved customer inquiries through various communication channels.
- Ensured compliance with company policies and service standards.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Assistant Manager
Advanced Auto Parts
Rohnert Park
06.2020 - 12.2020
- Assisted in managing inventory levels and ensuring product availability.
- Provided support to team members during busy periods and peak times.
- Coordinated with suppliers for timely delivery of automotive parts and products.
- Handled customer inquiries and resolved issues with professionalism and care.
- Conducted regular audits of stock to maintain accurate inventory records.
Education
Elsie Allen High School
Santa Rosa, CASome College (No Degree) - General Studies
Santa Rosa Junior College
Santa Rosa, California, CASkills
- Cash handling
- Transaction processing
- Customer education
- Complaint resolution
- Sales techniques
- Team collaboration
- Problem solving
- Communication skills
- Multitasking and prioritization
- Customer service excellence
- Key holder experience
- Staff training
- Contact follow-up
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
CPR certification
Affiliations
- Long walks or hikes
- Spend time with family
- Do home activities
Timeline
Sales Service Representative
ACE Cash Express Inc.
06.2024 - Current
Traffic Control Flagger
USTC
04.2023 - 05.2024
Customer Service Manager
CARQUEST
01.2021 - 03.2023
Assistant Manager
Advanced Auto Parts
06.2020 - 12.2020
Elsie Allen High School
Some College (No Degree) - General Studies
Santa Rosa Junior College