Yossaris Cueto
Toronto,Canada
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.Detail-oriented background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology Collaborative team player dedicated to helping patients and staff.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Unison Health and Community Services
05.2024 - Current
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Interviewed patients to complete case histories and intake forms.
Medical Office Admin Student
Park Hill Dentistry
09.2022 - 10.2022
- Checked patient insurance, demographic, and health history to keep information current
- Helped patients complete necessary medical forms and documentation
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Maintained current and accurate medical records for patients, organizing paperwork such as charts and reports
- Managed telephone calls to offer office information, answer questions, and direct calls to staff
Medical Office Admin Student
Hopewell Clinic
09.2022 - 10.2022
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Standard First Aid and CPR (HCP level) -
12.2024
Medical Office Administrator Diploma -
Medix College of Healthcare
Toronto, ON10.2022
Skills
- Microsoft Word
- Excel
- PowerPoint
- ACCURO (EMR)
- Medical transcription
- PS Suite (EMR)
- OHIP billing
- Medical terminology
- Body systems
- Administration
- Health records management
- Spanish
- Portugués knowledge
- English
Languages
1,3,5
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Portuguese
Beginner (A1)
A1
Certification
- CPR certification
Timeline
Medical Receptionist
Unison Health and Community Services
05.2024 - Current
Medical Office Admin Student
Park Hill Dentistry
09.2022 - 10.2022
Medical Office Admin Student
Hopewell Clinic
09.2022 - 10.2022
Standard First Aid and CPR (HCP level) -
Medical Office Administrator Diploma -
Medix College of Healthcare