YOSSA GABY-FRITZ
Toronto,ON
Summary
Dynamic Bilingual Customer Service Representative with 6 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker; fluent in French and intermediate in japanese. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills . Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
BERYO INTERNATIONAL
08.2017 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Supply Chain Associate
CARE CONSULTING WORLD
04.2019 - 02.2022
- Oversaw demand planning, purchasing, and logistics.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Improved, standardized and documented planning and scheduling processes.
- Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
- Oversaw demand planning, purchasing, and logistics.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
Bilingual Customer Service Representative
UQ MOBILE JAPAN
05.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Gained customer trust by providing knowledgeable and accurate information in both English and French.
- Provided language translation services for customer service inquiries.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Graduate Certificate - Japanese Language
MERIC JAPANESE LANGUAGE SCHOOL
OSAKA JAPAN03.2023
High School Diploma -
ORCHIDEE BILINGUAL COLLEGE
DOUALA CAMEROON05.2017
Bachelor of Science - FIRE PROTECTION ENGINEERING
SENECA COLLEGE
2023.09 - Current
Skills
- Special Requests
- Reverse Mortgages
- Till Counting
- Information Updates
- Database Maintenance
- good knowledge of lean management; kaizen system; 5s system
- Strong Telephone Etiquette
- Call Center Operations
- Service Recommendations
- Eligibility Determinations
- Production Target Management
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members.
- Bilingual Sales agent/ customer service representative
- Manage social tasks -Receive the client -The
learn about the diversity of our products -help
in his choice -ensure his satisfaction - Manage administrative tasks -Perform services
services -negotiate and conclude contracts for
sale and purchase - Training
- Inventory products in store -Evaluate
products that are more in demand
customers on products for sale and on their
use -Working as a team in collaboration
with the others
Timeline
Bachelor of Science - FIRE PROTECTION ENGINEERING
SENECA COLLEGE
2023.09 - Current
Bilingual Customer Service Representative
UQ MOBILE JAPAN
05.2022 - 03.2023
Supply Chain Associate
CARE CONSULTING WORLD
04.2019 - 02.2022
Customer Service Representative
BERYO INTERNATIONAL
08.2017 - 03.2019
Graduate Certificate - Japanese Language
MERIC JAPANESE LANGUAGE SCHOOL
High School Diploma -
ORCHIDEE BILINGUAL COLLEGE
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