Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

YOSRA OMAR

Toronto,ON

Summary

A polished and dynamic professional offering a comprehensive skill set which blends experience within the areas of client relations, customer service and administrative support. Well-versed in delivering exceptional customer service while maintaining the highest level of confidentiality. Quick learner and eager to take on new challenges, responsibilities and situations, excels at prioritization. Employs a high level of professionalism in day to day work, enjoys tackling challenges on an individual basis and thrives in customer focused, team work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

PSW

Independent Living Inc
06.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Guided patients to restroom to support bladder and bowel relief requirements.

Student, Early Childcare Assistant Diploma Program

Canadian College of Business, Science and Technology
09.2019 - Current
  • Currently attending the Early Childcare Diploma Program at the Canadian College of Business, Science and Technology

Child and Youth Counselor

DLC Residential
01.2022 - 10.2022
  • Identified problem situations and implemented successful counseling strategies to address concerns.
  • Recorded observations and maintained records and reports, daily documentation and logs.
  • Wrote individualized treatment plans for children in Type setting.
  • Monitored youth behavior and offered guidance and support for positive change.
  • Supervised youth in engaging environment to promote security and safety for all ages.
  • Engaged and interacted with youth members, teaching sustainable habits and coping mechanisms.
  • Offered guidance and advice to help cultivate self-esteem and community involvement.
  • Transported and escorted clients between facilities, meetings, appointments and other activities.
  • Coordinated patient flow and placement to work with staff availability.
  • Supervised individuals in small group atmosphere to cultivate safety, independence and structure.
  • Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
  • Implemented variety of fun and recreational activities for residents.

ECA Teacher's Assistant

ST,Rose Of Lima
09.2017 - 03.2019
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Front Desk/Office

Shacks Engineering
12.2016 - 01.2018
  • Answered multi-line phones and transferred calls to staff members
  • Performed data entry and other office administrative duties as assigned
  • Assisted with housekeeping duties, collaborated with maintenance, touring of facility to check any health and safety violations
  • Handled guest check ins and outs in a welcoming and specialized manner
  • Checked incoming account-payable statements/invoices and reminded management regarding payment amounts and due dates
  • Provided excellent customer service to guests, visitors and communicated effectively with team members

Baby Sitter

Hana Abusinena
03.2016 - 12.2016
  • Provided excellent Baby-Sitting Service for Hana’s two daughters
  • Supervised, guided and mentored Hana’s two daughters during the day
  • Prepared meals and fed the two girls
  • Supervised home activities/entertainment for the two girls as directed by Hana

Education

Bachelor In Human And Social Issues Studies - Social Service Worker

Sudan
Ahfad University For Women
06.2006

Skills

  • Team Leadership and Motivation
  • Patience and Attentiveness
  • Financial
  • Creative Thinking
  • Client Relations
  • Planning and Coordination
  • Customer Service
  • MS Word and Excel applications
  • Conflict Resolution and Decision Making
  • CPR and basic first Aid certificate updated
  • CPI certificate updated
  • Classroom Instruction
  • Educational Settings
  • Student and Parent Relations

Affiliations

I work in my community as a volunteer with to connect organisation where we deliver food and cloth for the people who is in need , I work with local families seeking child care from providers with in the community.

Certification

ECA Diploma 15 years working with children.

Timeline

PSW

Independent Living Inc
06.2023 - Current

Child and Youth Counselor

DLC Residential
01.2022 - 10.2022

Student, Early Childcare Assistant Diploma Program

Canadian College of Business, Science and Technology
09.2019 - Current

ECA Teacher's Assistant

ST,Rose Of Lima
09.2017 - 03.2019

Front Desk/Office

Shacks Engineering
12.2016 - 01.2018

Baby Sitter

Hana Abusinena
03.2016 - 12.2016

Bachelor In Human And Social Issues Studies - Social Service Worker

Sudan

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YOSRA OMAR