YOSRA DJEBBI
Montreal,QC
Summary
As a student at HEC studying 'Certificate in Business Analysis – Cybersecurity,' I come across a profile that piques my interest. Recognizing the potential for growth and valuable experience, I decide to reach out, eager to explore work and learning opportunities in the cyber security field. With my strong background in sales from previous call center and entertainment industry roles, I'm confident in my ability to make a meaningful connection and seize this opportunity for professional development. Can I contact you? I would appreciate a few minutes of your time to discuss this further.
Overview
18
18
years of professional experience
Work History
Bar Manager
A ET F
Montreal, QC
09.2017 - Current
- I have been working in the entertainment industry and am currently in a managerial role.
Quality Assurance Manager
ComOnCall
01.2007 - 01.2014
- I began my career in the call center by collecting information from companies regarding their network systems and infrastructure
- Over time, I transitioned into an input specialist role, where I was responsible for entering the collected data into a database
- Eventually, I advanced to a supervisory position where I corrected information and oversaw the data input process conducted by my team.
Education
Business Analyst-Cybersecurity -
HEC Montréal
Montreal, QC09.2023
DEP in Industrial Drawing | Design -
Ecole Du Sud-Ouest De Montréal
Montreal, QC04.2017
Skills
- I am skilled at identifying customer pain points promptly and delivering tailored solutions
- My approach is highly client-centric, ensuring personalized and effective service
- I am adept at fostering trust and loyalty through attentive client interactions
- PowerPoint Excel Access
- Agile Waterfall
- BPMN
- ISO/IEC 27033-1 PCI DSS
- OSI TCP/IP
- Azure SharePoint
Timeline
Bar Manager
A ET F
09.2017 - Current
Quality Assurance Manager
ComOnCall
01.2007 - 01.2014
Business Analyst-Cybersecurity -
HEC Montréal
DEP in Industrial Drawing | Design -
Ecole Du Sud-Ouest De Montréal