Yosieph Fissuh
Ottawa,ON
Summary
Motivated trainer passionate about helping new hires excel in their careers by enhancing their knowledge and skills. Engaging and hands-on instructor with over 3 years of relevant experience, known for exceptional planning and time management abilities. Energetic educator with a proven track record in teaching diverse subjects, ensuring organized classrooms and focused students to foster effective learning. Diligent and adaptable in meeting the unique needs of individual students, creating warm and safe educational environments.
Overview
12
12
years of professional experience
Work History
Learning Trainer
Amazon
09.2020 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Analyzed team performance and identified opportunities for additional training.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Maintained up-to-date knowledge of industry trends, integrating new ideas into existing training curriculums when relevant.
Volunteer
St.Gabriel Eritrean Orthodox Churh
08.2018 - 09.2018
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
Information Technology (IT) Expert
Addis Internet Cafe
01.2016 - 08.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Planning and undertaking scheduled network maintenance upgrades
- Investigating, diagnosing and solving computer software and hardware faults
- Assisting customers with internet and other computer related issues
- Established, repaired and optimized networks by installing wiring, cabling and devices.
High School Maths Teacher
Red Sea High School
09.2013 - 07.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Teaching courses in mathematics to high school students utilizing core curriculum as guidelines as approved by the Ministry of Education of Eritrea
- Developing lesson plans and appropriate instructional aids
- Evaluating each student's progress in mathematical knowledge and skills
Sales Assistant Team Member
Kokeb Tsebah Printing Press, Asmara, Eritrea
07.2013 - 07.2014
- Collaborated effectively within the sales assistant team to ensure seamless transitions between shifts while maintaining consistent levels of service throughout all hours of operation.
- Maximized sales opportunities by actively participating in promotional events and seasonal campaigns.
- Fostered long-lasting relationships with clients through attentive follow-up communications after purchases were made, ultimately increasing repeat business opportunities.
- Utilized data-driven insights from regular inventory analysis to optimize stock allocation strategies that minimized overstocking issues without sacrificing product availability.
- Contributed to a positive team environment with strong communication and collaborative skills.
- Enhanced customer satisfaction through providing personalized recommendations and attentive customer service.
Education
Certificate - Business Analytics And Data Visualization
Carleton University
Ottawa, ON01.2024
Bachelor Of Applied Science - Mathematical Sciences
Eritrea Institute of Technolgy
Asmara, Eritrea06.2013
Skills
- Student Engagement
- Classroom Management
- Student Records Management
- Study Techniques
- New Hire Training
- Planning and coordination
- Creative Problem-Solving
- Train-the-Trainer
- Customer Support
- Business process improvement
- Critical Thinking
- Lesson Planning
- Motivating students
Languages
English
Full Professional
Tigrigna
Native or Bilingual
Amharic
Full Professional
Arabic
Elementary
Timeline
Learning Trainer
Amazon
09.2020 - Current
Volunteer
St.Gabriel Eritrean Orthodox Churh
08.2018 - 09.2018
Information Technology (IT) Expert
Addis Internet Cafe
01.2016 - 08.2018
High School Maths Teacher
Red Sea High School
09.2013 - 07.2014
Sales Assistant Team Member
Kokeb Tsebah Printing Press, Asmara, Eritrea
07.2013 - 07.2014
Certificate - Business Analytics And Data Visualization
Carleton University
Bachelor Of Applied Science - Mathematical Sciences
Eritrea Institute of Technolgy