Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Yosief Habtemicael

London,ON

Summary

Proficient in gathering/collecting large data sets and being able to help create programs that analyze and use the data to help meet the client's needs. Skilled in communicating with either a large or minimal group of people ; As well as communicating complex ideas in a easy but instructive manner. Able to adapt to any environment and learn new skills. A problem solver in a technical, business, or human relation aspect. As well as talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with clients while achieving all of the needs and goals of the company.

Overview

8
8
years of professional experience

Work History

Billing Coordinator/Data Analyst

Buckland Logistics
10.2022 - 10.2023
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Prepared and submitted monthly billing reports to management for financial overview.
  • Restructured and optimized varies important tasks and duties to be more efficient
  • Lead & assisted in the creation of new billing algorithms when onboarding new clients
  • Analyzed large sets of data every month

Undergraduate Student Researcher

University of Western Ontario
05.2018 - 08.2018
  • Entered data and managed research databases.
  • Managed project timelines and coordinated research tasks.
  • Learned and applied coding language to my research.
  • Presented my findings to my fellow students and as well as the Professors of the department.
  • Learned and implemented skills on communicating complicated subjects in a digestible and informative ways.

Customer Service Associate

Wal-Mart Canada
08.2015 - Current
  • Shared detailed information regarding Wal-Mart's options to help customers make decisions.
  • Educated customers on special pricing opportunities and company offerings.
  • In the last year, dealt with online orders and distributions. Also handled technical issues regarding inventory and assortment of customer's online orders.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted approximately hundreds of customers each day with all types of different questions.
  • Also assisted customers with technological issues whether be hardware or software.

Education

Bachelor of Science - Physics And Computer Science

University Of Western Ontario
London, ON
06.2021

Skills

  • MS Office proficiency
  • Skilled in Python And Matlab
  • Skilled in Tableau And Azure
  • Quick learner And able to apply new skills Timely and Efficiently
  • High level of understanding in university Math, Physics And other Sciences
  • Software troubleshooting
  • Customer relationship management
  • Able to Communicate Complicated topics, ideas or subjects in a Manageable And Informative way

Additional Information

  • A member of the Western Physics and Astronomy Student Association
  • A member pf the Western Science Student Council
  • Attended Co-op at The London Cancer Research Centre from January - June 2016.
  • Volunteered at The South London Community Centre from February 2014 - June 2017.

Languages

English
Full Professional
tigrinya
Native or Bilingual
French
Limited Working
Arabic
Limited Working

Timeline

Billing Coordinator/Data Analyst

Buckland Logistics
10.2022 - 10.2023

Undergraduate Student Researcher

University of Western Ontario
05.2018 - 08.2018

Customer Service Associate

Wal-Mart Canada
08.2015 - Current

Bachelor of Science - Physics And Computer Science

University Of Western Ontario

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Yosief Habtemicael