Yoseph Gela Ali
Hospitality , Tourism, Customer Service
Toronto,ON
Summary
- I was graduated in Master of Arts in Tourism Development and Management from Addis Ababa University and a Bachelor of Arts in Tourism and Hotel Management from the Ethiopian Tourism Training Institute (CTTI) in Ethiopia. I did master's thesis on tourism website quality. I am tourism technology professional who has worked in the tourism and hospitality sectors for about 8 years.
However, Pursues every opportunity to support team members and proactively address issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling properly. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 8 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Dedicated Tourism and Hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
General Manager (Hospitality, Tourism Tech, Hotel)
Yoda Partner Pvt.Ltd.Co
Addis Ababa, Ethiopia
05.2015 - 06.2022
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency. E.g., increased sales by 15%".
- Utilized enterprise risk management software to improve operational insight and planning.
- Ability to use Google Drive, Microsoft Office, power point, Spreadsheet, Excel, Database, Google Doc...
- Identified trends in customer marketplaces to develop valuable solutions.
- Ensured high levels of customer satisfaction through excellent service
- The ability effectively to advise and perform work in various& situations of Tourism Managerial, Supervisory, & Clerk positions of work
- The ability to do with &/ through different people in the hotel, tourism & Hospitality industry in general.
- Designing & preparing strategic and operational business plans for the business entity/company, Tourism Project Proposal,
- Computer skills in using Microsoft Office programs(Excel, Access, PowerPoint, Publisher), Windows NT, XP, Vista Operating Systems, internet browsing, and operation&, etc..
- Train new employees and provide ongoing individual training to maintain staff accountability
- Developed new procedures and processes to improve company’s flow
- Built networks to promote company’s mission and boost professional confidence
- Implemented rich, interactive data visualizations using modern JavaScript and software development techniques.
- Used extensive social media knowledge to promote company's mission.
Education
Master of Arts - Tourism Management
Addis Ababa University
Addis Ababa, Ethiopia 10.2018 - 12.2020
Bachelor of Arts - Tourism and Hotel Management
Ethiopian Tourism Training Institute
Addis Ababa, Ethiopia 05.2015 - 05.2018
Skills
Health And Safetyundefined
Accomplishments
- Applied Digital and Media Literacy Training
- Database Security for Cyber Professionals
- Introduction To Cyber Security
- CISSP - Certified Information Systems Security Professional
- Data Science with R programming
- Business Analytics with Excel
- Food Safety & Hygiene Training & Consulting
- Global Research Forum on Diaspora and Transnationalism
- International Convention Certificate of Participation
By COSTI
By Alison
Skillup By Simplilearn
Skillup By Simplilearn
SkillUp By Simplilearn
Skillup by Simplilearn
BAC OFF
Migration Governance and Diaspora Engagement (MGDE)
World Constitution and Parliament Association (WCPA)
Additional Information
Driving License Class G
Hobbies
Traveling, visiting different tourism attractions, swimming,
Reading books, doing sports, watching TV & entertaining
with families and friends.
Reference
● Shiferaw Muleta(Ph.D.) Lecturer at Addis Ababa University and Advisor of MA Thesis.
shiferaw.muleta@aau.edu.et +251911736349
● Tamrat Terefe (Ph.D.) Lecturer and Department head of Tourism Management,
at Addis Ababa University
● Mr. Dawit Dibaba, Managing director of Yoda Partner Pvt.Ltd.Co
+251919903131
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Master of Arts - Tourism Management
Addis Ababa University
10.2018 - 12.2020
Bachelor of Arts - Tourism and Hotel Management
Ethiopian Tourism Training Institute
05.2015 - 05.2018
General Manager (Hospitality, Tourism Tech, Hotel)
Yoda Partner Pvt.Ltd.Co
05.2015 - 06.2022
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