Yoseph Mitiku Amese
Toronto,Canada
Summary
Dedicated social worker with a medical background and 3+ years of experience in supporting diverse populations, including individuals with mental health challenges, addictions, homelessness, and newcomers. Skilled in case management, crisis intervention, and community resource connection. Compassionate, proactive, and committed to empowering clients and promoting community development.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Seasonal Shelter Supervisor
York Region
- Supervised daily operations, ensuring adherence to shelter policies and procedures.
- Coordinated intake processes for new residents, streamlining documentation and assessments.
- Trained and mentored staff, fostering a collaborative environment and enhancing service delivery.
- Developed and implemented safety protocols, improving overall resident wellbeing and security.
Shelter and Drop-by Worker
Inn From the Cold Community Shelter
09.2023 - Current
- Ensure client safety and well-being, resolving crises and conflicts
- Process intake, transfers, and provide daily support services
- Implement programming and assist in harm reduction efforts
- Manage administrative tasks, including reports and client notes
Shelter worker
Belenda Place Women Shelter
09.2023 - 10.2024
- Provide emotional support and help clients access essential services
- Develop individualized support plans and facilitate educational workshops
- Advocate for clients' rights and maintain accurate records
Shelter support worker
Fred Vector Respite Center
12.2023 - 03.2024
- Develop and implement support strategies for individuals experiencing homelessness
- Assist clients in goal-setting, social, and living skills improvement
Lecturer
Dire Dawa University
07.2016 - 02.2022
- Provide medical services at Dil Chora Referral Hospital
- Teach and mentor medical students
Education
Mental Health diploma -
Alison college
01.2023
Bachelor's Degree in Medicine (WES) - undefined
St. Paul's millennium medical college
06.2016
Skills
- Attention to Detail: Accurate documentation and compliance with procedures
- Case Management & Documentation: Experienced in client intakes, maintaining files, and database entries
- Crisis Intervention & Conflict Resolution: Skilled in de-escalating non-violent crises and emergency response (illness, conflicts)
- Client-Centered Approach: Strong interpersonal and communication skills, providing interpretation services and addressing client concerns
- Mental Health & Harm Reduction Knowledge: Familiar with addictions, homelessness, poverty, discrimination, and Toronto Drug Strategy
- Team & Independent Work: Capable of working both independently and collaboratively
- Computer Proficiency: Skilled in MS Office (Word, Excel) and SMIS system
- Physical Capability: Able to carry heavy objects and manage physical tasks like linen redistribution
- Adaptability: Flexible scheduling and multitasking under pressure
- Certifications: First Aid, CPR, Trauma-Informed Care, and Conflict Resolution
Certification
- Standard First Aid & CPR Level C
- Non-violent Crisis Intervention
- Toronto shelter standard
- Overdose Prevention & Naloxone
- Harm Reduction & Mental Health 101
- Conflict Management
- Accessibility for Ontarians with Disabilities Act (AODA)
- WHMIS
- Food Handlers Certificate (Ontario)
- Worker health and safety awareness in 4 steps
- Homelessness among Women Gender Diverse People
- 2SLGBTQIA Toolkit to Support Youth Experiencing Homelessness
- Eviction prevention
- Duty to assist
- Valid full G driving license with clean driving record
LANGUAGES
English Fluent
Amharic Fluent
Timeline
Shelter support worker
Fred Vector Respite Center
12.2023 - 03.2024
Shelter and Drop-by Worker
Inn From the Cold Community Shelter
09.2023 - Current
Shelter worker
Belenda Place Women Shelter
09.2023 - 10.2024
Lecturer
Dire Dawa University
07.2016 - 02.2022
Bachelor's Degree in Medicine (WES) - undefined
St. Paul's millennium medical college
Seasonal Shelter Supervisor
York Region
Mental Health diploma -
Alison college
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