Yoselin Romo

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Pick up and deliver customer food orders in a timely and professional manner
• Verify orders match customer receipts before delivery
• Maintain excellent customer service and communication
• Ensure deliveries arrive in the best possible condition

Check-In Agent / Gate Lead / Flight Control

• Supervised daily operations to ensure compliance with safety and security regulations.
• Trained and mentored staff, enhancing team productivity and service quality.
• Developed and implemented standard operating procedures for efficient workflow management.
• Coordinated emergency response plans, ensuring readiness for various airport incidents.
• Assisted passengers with check-in, boarding, and ticket processing
• Led gate operations and supported flight coordination activities
• Trained new employees on company procedures and customer service standards
• Handled customer complaints and resolved issues professionally
• Communicated with airline headquarters regarding flight updates and confidential information
• Maintained accuracy while working in a fast-paced airport environment

• Ensured compliance with health and safety regulations through thorough sanitation practices.
• Operated and maintained cleaning equipment to uphold facility cleanliness standards.
• Collaborated with staff to develop efficient sanitation procedures for event readiness.
• Trained new technicians on proper sanitation techniques and equipment usage.
• Conducted regular inspections to identify areas for improvement in cleanliness protocols.
• Maintained cleanliness of facilities and public areas
• Swept, polished floors, and removed trash and recycling
• Followed safety procedures and workplace regulations
• Responded quickly to cleaning needs for patrons and staff

• Provided exceptional customer service, assisting customers with product selection and inquiries.
• Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
• Maintained organized merchandise displays, enhancing visual appeal and promoting sales initiatives.
• Conducted inventory management tasks, including stock replenishment and product rotation for optimal availability.
• Trained new associates on store policies, procedures, and customer engagement strategies to ensure consistency.
• Resolved customer complaints effectively, fostering positive shopping experiences and loyalty to the brand.
• Collaborated with team members to execute promotional campaigns, increasing foot traffic and sales performance.
• Analyzed sales trends to recommend inventory adjustments, aligning stock levels with customer demand patterns.