Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Hi, I’m
YOSELIN CANALES
Chateauguay,QC
Summary
Overview
2
years of professional experience
Work History
PayPalBurlington, ON
Bilingual Call Center Agent
08.2022 - 02.2023
Job overview
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer calls and emails to answer questions about products and services.
- Trained new personnel regarding company operations, policies and services.
- Navigated multiple software applications simultaneously during calls for efficient information retrieval and data entry tasks.
Tim HortonsHamilton, ON
Team Member
04.2022 - 05.2022
Job overview
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to team success by completing jobs quickly and accurately.
- Generated new business opportunities by networking extensively within industry circles which led to fruitful partnerships.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
McDonald'sBurlington, ON
Cashier Team Lead
05.2021 - 12.2021
Job overview
- Performed cash, card and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed both cash and card purchases and returns.
AeromexicoToronto, ON
Call Center Representative
09.2020 - 04.2021
Job overview
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Maintained up-to-date knowledge of product and service changes.
Education
Burlington Central High SchoolBurlington, ON
High School Diploma
02.2020
University Overview
Skills
- Report Preparation
- Receiving support
- Needs Assessment
- System Documentation
- Retail store support
- Proficient in [Software]
- Microsoft Office
- Staff education and training
- Conflict Mediation
- Communicating with clients
- Cross-cultural awareness
- Policies and Procedures Adherence
- Data Gathering
- Cash Handling
- Fluent Bilingualism
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Bilingual Call Center Agent
PayPal
08.2022 - 02.2023
Team Member
Tim Hortons
04.2022 - 05.2022
Cashier Team Lead
McDonald's
05.2021 - 12.2021
Call Center Representative
Aeromexico
09.2020 - 04.2021
Burlington Central High School
High School Diploma