Yorsaliem Habtenkiel
Winnipeg,MB
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Shoppers Pharmacy Store 211
02.2020 - 03.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solve customer problems in-person or over the phone by providing help with placing orders, navigating systems, and locating items.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Set up and changed patient profiles to include current medications and insurance details.
- Managed opening and closing duties for the pharmacy.
- Entered and processed patients' prescriptions into the provincial system.
- Communicate with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Coordinated verification and filling of over 200 daily prescriptions in a high-volume community pharmacy environment
Customer Service Representative
Customer Care Department
04.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisors. Managed over 50 customer calls per day.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Support Worker
Privet Employer
05.2019 - 01.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues, and entertainment events according to the determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Created, prepared, and delivered reports to various departments.
Education
Associate of Science - Pharmacy Technician
Abm Collage
Calgary, AB07.2020
Skills
- Cash Register Operation
- Problem-Solving Skills
- Answering Customer Questions
- Stocking Shelves
- Information Documentation
- Product and Service Merchandising
- Assisting Pharmacists
- Dispensing Medications
- Dosage Calculation
- Routine Inspections
Timeline
Customer Service Representative
Customer Care Department
04.2021 - 01.2022
Pharmacy Technician
Shoppers Pharmacy Store 211
02.2020 - 03.2023
Support Worker
Privet Employer
05.2019 - 01.2020
Associate of Science - Pharmacy Technician
Abm Collage
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