YORKABEL DANIEL KAHSAY
Calgary,AB
Summary
Dynamic professional with strong communication, interpersonal, and organizational skills developed through extensive customer service experience. Recognized for exceptional attention to detail and the ability to understand and address the unique needs of diverse clients. Possesses strong analytical and problem-solving capabilities, thriving in both independent and collaborative team settings while effectively leading and liaising with colleagues. Demonstrates a calm, courteous demeanor in all interactions, ensuring tactfulness and professionalism, complemented by fluency in English, Tigrinya, Amharic, and Arabic.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Borger
- 11.2024
- Welcomed over 50 visitors daily, delivering exceptional customer service that enhanced the company’s image.
- Streamlined phone inquiries on a multi-line system, achieving a 20% faster response time.
- Organized appointment scheduling and record-keeping, boosting overall office efficiency by 15%.
Call Centre Agent
Neo Financial
01.2023 - 08.2024
- Delivered exceptional customer service at every interaction and executed on plans to continuously improve the customer experience via phone in busy call centre setting.
- Led all aspects of account management for a variety of customers; opened accounts, educated about products/services; referred to the right specialist as needed.
- Advised, guided, and provided creative products/solutions; used CRM platform to build a robust understanding of customers/target needs.
- Understood customer's operating environment, structure unique financing, cash management and overall needs to add value to the customer.
- Responded to general banking questions and resolve client issues in a helpful and positive way.
- Asked the right questions in order to understand what a client needs, and to connect them with the right product, service, or expert within the Neo Financial network.
Sales Associate
The Source
09.2019 - 05.2022
- Built relationships with customers and understand their needs; deliver a strong genuine customer experience that will encourage repeat business.
- Ensured that every customer need was met; educated about products and recommended products.
- Provided store management with feedback and solutions to improve customer service and sales.
- Handled multiple priorities and customers; use the store systems to support the customer experience, including the point of sale and supporting to co-workers when needed.
Cashier/Sales/Customer Service Associate
Mafi City Mall Cosmetic Store
12.2018 - 07.2019
- Created and maintained a long-term relationship with customers in order to achieve sales goals.
- Educated about store products; assisted customers with choices and provided information about the product in question.
- Operated cash register once a sale has been made; handle cash and ensured it was balanced.
- Managed inventory and stocked shelves; priced products and updated shelves when a new product comes in or to change pricing.
- Resolved customer complaints in a satisfactory manner, ensuring 100% satisfaction.
- Maintained the visual appearance of the store by managing store displays.
- Elevated company standards, achieve sales goals, and met clients' expectations.
- Assessed customer needs and provided information on product features; recommended cosmetics based on client needs.
Receptionist
Dreamliner Hotel
03.2018 - 11.2018
- Undertook all front of house duties, including meeting, greeting, and attending to the needs of guests, to ensure an exceptional customer service experience.
- Built rapport with all guests and resolved any complaints/issues quickly to maintain high quality customer service.
- Handled accurate and efficient accounts and guest billing processes; assisted in keeping the hotel reception area clean and tidy at all times.
- Completed administrative tasks including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
- Handled all reservations in the system; completed check-in and check-out process.
Education
Diploma - Business Administration
Academy of Learning Career College
Calgary, ABModular Employment Training Program - undefined
Calgary Immigrant Women's Association
Building Connections Workshop - undefined
Calgary Catholic Immigration Society
Skills
- Technical Proficiency
- Problem-Solving Abilities
- Communication and Interpersonal Skills
- Customer Service Excellence
Languages
English
Full Professional
Personal Information
Title: Front Desk Receptionist
Timeline
Call Centre Agent
Neo Financial
01.2023 - 08.2024
Sales Associate
The Source
09.2019 - 05.2022
Cashier/Sales/Customer Service Associate
Mafi City Mall Cosmetic Store
12.2018 - 07.2019
Receptionist
Dreamliner Hotel
03.2018 - 11.2018
Front Desk Receptionist
Borger
- 11.2024
Modular Employment Training Program - undefined
Calgary Immigrant Women's Association
Building Connections Workshop - undefined
Calgary Catholic Immigration Society
Diploma - Business Administration
Academy of Learning Career College
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