Summary
Overview
Work History
Education
Skills
Timeline
Generic

YORKABEL DANIEL

Calgary,AB

Summary

Strong communication and organizational skills developed through extensive customer service experience. Proven track record in delivering exceptional service and understanding diverse client needs. Analytical and results-driven, with experience in both independent and collaborative environments. Multilingual in English, Tigrinya, Amharic, and Arabic, enhancing ability to connect with a wide range of clients.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Borger
11.2024 - 04.2025
  • Greeted visitors warmly and directed them to appropriate departments.
  • Scheduled appointments and maintained the front desk calendar effectively.
  • Maintained office supplies inventory and placed orders as needed.
  • Provided information about services offered and answered client inquiries promptly.
  • Ensured cleanliness and organization of the front desk area consistently.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.

Delivery Driver

Amazon
Calgary, Alberta
11.2023 - 03.2024
  • Delivered packages efficiently across designated routes.
  • Managed vehicle maintenance and performed routine safety checks.
  • Loaded and unloaded packages adhering to safety protocols.
  • Navigated using GPS systems for optimal route planning.
  • Maintained accurate delivery logs and documentation records.
  • Collaborated with warehouse staff to ensure timely shipments.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Transported and safely delivered items to prevent damage or loss.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Received daily delivery instructions and route assignments from dispatch.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Inspected vehicle and maintained gas, oil and water levels.

Call Centre Agent

Neo Financial
01.2023 - 10.2023
  • Delivered exceptional customer service at every interaction and executed on plans to continuously improve the customer experience via phone in busy call centre setting.
  • Led all aspects of account management for a variety of customers; opened accounts, educated about products/services; referred to the right specialist as needed.
  • Advised, guided, and provided creative products/solutions; used CRM platform to build a robust understanding of customers/target needs.
  • Understood customer's operating environment, structure unique financing, cash management and overall needs to add value to the customer.
  • Responded to general banking questions and resolve client issues in a helpful and positive way.
  • Asked the right questions in order to understand what a client needs, and to connect them with the right product, service, or expert within the Neo Financial network.

Sales Associate

The Source
09.2019 - 05.2022
  • Built relationships with customers and understand their needs; deliver a strong genuine customer experience that will encourage repeat business.
  • Ensured that every customer need was met; educated about products and recommended products.
  • Provided store management with feedback and solutions to improve customer service and sales.
  • Handled multiple priorities and customers; use the store systems to support the customer experience, including the point of sale and supporting to co-workers when needed.

Order Picker

amazon
Calgary, Alberta
04.2021 - 02.2022
  • Selected and picked orders using hand-held scanning devices.
  • Ensured accuracy of inventory through regular cycle counts.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Assisted in training new staff on safety procedures and equipment use.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Achieved productivity and accuracy standards to meet company guidelines.

Cashier/Sales/Customer Service Associate

Mafi City Mall Cosmetic Store
12.2018 - 07.2019
  • Created and maintained a long-term relationship with customers in order to achieve sales goals.
  • Educated about store products; assisted customers with choices and provided information about the product in question.
  • Operated cash register once a sale has been made; handle cash and ensured it was balanced.
  • Managed inventory and stocked shelves; priced products and updated shelves when a new product comes in or to change pricing.
  • Resolved customer complaints in a satisfactory manner, ensuring 100% satisfaction.
  • Maintained the visual appearance of the store by managing store displays.
  • Elevated company standards, achieve sales goals, and met clients' expectations.
  • Assessed customer needs and provided information on product features; recommended cosmetics based on client needs.

Receptionist

Dreamliner Hotel
03.2018 - 11.2018
  • Undertook all front of house duties, including meeting, greeting, and attending to the needs of guests, to ensure an exceptional customer service experience.
  • Built rapport with all guests and resolved any complaints/issues quickly to maintain high quality customer service.
  • Handled accurate and efficient accounts and guest billing processes; assisted in keeping the hotel reception area clean and tidy at all times.
  • Completed administrative tasks including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
  • Handled all reservations in the system; completed check-in and check-out process.

Education

Diploma - Business Administration

Academy of Learning Career College
Calgary, AB
10-2025

Modular Employment Training Program -

Calgary Immigrant Women's Association
Calgary, AB
09-2019

Building Connections Workshop -

Calgary Catholic Immigration Society
Calgary, AB
07-2019

Skills

  • Customer service
  • Office administration
  • Appointment scheduling
  • Inventory management
  • Communication skills
  • Team collaboration
  • Time management
  • Scheduling appointments
  • Call forwarding
  • File organization
  • Appointment confirmation

Timeline

Front Desk Receptionist

Borger
11.2024 - 04.2025

Delivery Driver

Amazon
11.2023 - 03.2024

Call Centre Agent

Neo Financial
01.2023 - 10.2023

Order Picker

amazon
04.2021 - 02.2022

Sales Associate

The Source
09.2019 - 05.2022

Cashier/Sales/Customer Service Associate

Mafi City Mall Cosmetic Store
12.2018 - 07.2019

Receptionist

Dreamliner Hotel
03.2018 - 11.2018

Diploma - Business Administration

Academy of Learning Career College

Modular Employment Training Program -

Calgary Immigrant Women's Association

Building Connections Workshop -

Calgary Catholic Immigration Society

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YORKABEL DANIEL