Yordanos Kassahun
Flamborough,ON
Summary
Dynamic salesperson with a proven track record at Close Design, excelling in customer relationship building and complex problem-solving. Recognized for implementing effective sales strategies that significantly boosted revenue and fostered client loyalty. Adept at active listening and providing exceptional customer service, ensuring satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Salesperson
Close Design
03.2021 - 02.2025
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Implemented effective sales strategies to maximize revenue generation.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built diverse and consistent sales portfolio.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Salesperson
Dubai Furniture
06.2020 - 12.2020
- Assisted customers in product selection, providing detailed information on furniture features and benefits.
- Demonstrated effective communication skills to understand customer needs and preferences.
- Maintained an organized sales floor, ensuring product displays were visually appealing and accessible.
- Collaborated with team members to achieve sales targets and enhance customer service experiences.
- Addressed customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Participated in training sessions to stay updated on new products and industry trends.
- Implemented feedback mechanisms to gather customer insights for continuous improvement in service delivery.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Maintained current knowledge of evolving changes in marketplace.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to team objectives in fast-paced environment.
Education
High School Diploma -
Alpha Blen Secondary School
Addis Ababa06-2018
Skills
- Customer service
- Customer care
- Customer relationship building
- Customer engagement
- Networking
- Active listening
- Product and service knowledge
- Interpersonal communication skills
- Product and service sales
- Customer needs assessment
- Time management
- Staff training
- Complex Problem-solving
- Expense reporting
Languages
English
Professional Working
Amharic
Native or Bilingual
Timeline
Salesperson
Close Design
03.2021 - 02.2025
Salesperson
Dubai Furniture
06.2020 - 12.2020
High School Diploma -
Alpha Blen Secondary School
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